Payment Management Specialist

OverviewAt Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a full-time Payment Management Specialist, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving.This position is located on-site in our Wausau, Wisconsin office.Schedule: Monday-Friday 1pm-9pmPay rate: $16.50 / hourNext available start date: Monday, May 4thTraining: You would attend 3 weeks of Customer Care Training Monday-Friday 1pm-5:30pm. Additionally, there would be one week of in-department training during your regularly scheduled shifts.What our employees say they love most about working here:Their coworkers!The atmosphere: welcoming & sense of belongingRecognition and appreciation from leadershipProblem-solving and helping customersLearning about the businessLaid back environmentWeekends offResponsibilitiesInteracting with customers through phone and email to determine the validity of an order or shipmentContacting merchant bank, credit card issuers, and various financial entities to verify payment specific informationReviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelinesUsing a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the companyAnswering incoming calls and emails from customers regarding orders that have been canceled for verificationQualificationsProficient computer navigation skills, particularly the ability to multi-taskWritten and oral communication skills, including professionalism while speaking with internal & external customersPositive attitude and solutions-orientedPrevious customer service experience preferredBenefits30-50% employee discountPaid time off: 8 personal days & 10+ vacation days per year, plus holidaysCasual dress code - Wear your sneakers to work!Medical / dental / vision coverage401(k) with Roth option and company matchOpportunities for advancementLearning and development opportunitiesStock purchase planEducation reimbursement programLife insuranceEmployee Resource GroupsEmployee referral bonus programRecognition and appreciation initiatives