Medical Assistant / Patient Coordinator (Full-Time Benefits)

Prosper Infusion is an independent, high-growth specialty infusion pharmacy that is looking to redefine the way patients with rare disease receive home infusions. Come join our team and help patients who need infusion therapies for chronic conditions across neurology, rheumatology, and gastroenterology. The two founders started Prosper Infusion because their family members needed a better option than the status quo. This is your opportunity to make a real difference and feel proud about the company you're supporting, where we treat every patients like VIPs, not just numbers.Responsibilities:Greet and assist patients, doctors, or nurses over the phone in a friendly and professional mannerAnswer calls, text messages, and emails related to Prosper Infusion and triage appropriately to the correct department or take comprehensive message to allow staff to call backDocuments questions and notes in medical records based on communicationIdentify and manage orders needing attention and communicate timely and effectively to other Prosper Infusion staffAttend and participate in all staff meetings, patient care meetings, in-service education, or on-going educational training with demonstration of competency specific to the pharmacyResponsible for knowing and adhering to company policies and procedures governing infusion therapySkills and AbilitiesMeet any continuing education requirements of the company’s clinical program, as defined within the company’s policies and proceduresAbility to stay abreast of developments in the field of home infusion therapyAbility to handle challenging situations in a professional and proficient manner utilizing available resources and critical thinking skillsAbility to learn quickly, solve problems, and make decisions that promote a positive impact on patient careDemonstrate excellent verbal, presentation, and written communication skillsDemonstrate proficiency in the use of MS Office software, which includes Excel, Word and OutlookQualificationsHigh school diploma or equivalentAssociates or Bachelors degree preferred, not requiredExcellence verbal and written communication skillsTop notch customer serviceMust understand computer technologyPrevious experience at a specialty pharmacy preferredOne-year experience in a retail pharmacy or specialty pharmacy preferred