Program Portfolio Manager

Role: Program/portfolio ManagerLocation: Chicago, IL (Hybrid – 2-3 days/week)Duration:7+ MonthsJob Summary:This role will be centered around serving as the Overall Program Manager for a major initiative to roll out enhancements across our customer-facing digital channels, contact centers tools/technology, and the various tools/technology used by our airport operations teams. This person will be responsible for aligning and informing the business stakeholders, partnering on training and change management efforts, and ensuring that all deliverables, milestones, and benefits are achieved across the full program.Responsible for management/execution of projects, programs, portfolio managementManage scope, issues, risks, and critical path activities through partnership with technology/ business teams, and/or vendorsEstablish governance, and actively engage stakeholdersCreate and manage integrated schedule, budget, constraints, risks, and dependenciesProactively manage key project activities, resource requirements, and interdependenciesWork with stakeholders across functional areas to develop and support POC/soft launchesConduct system mapping, perform analysis, and enhance processes as neededDrive planning in communication and change management (training planning, processes/procedures)Report out performance of projects/programs in a portfolio to the project team, stakeholders, and leadershipEnsure chosen projects/programs in portfolio are aligned to business priorities, goals and expected ROIPerform other tasks as assignedQualifications:8+ years of experience in management of programs and portfolio management and some technology experienceLed cross functional projects/programs/portfolio $2M+Strong conflict resolution skillsExcellent active listening skills and self-awarenessHighly organized (attention to details)Strong management skills and ability to multi-task competing prioritiesStrong verbal and written communication skillsFlexible and adaptable, able to work in ambiguous situationsAbility to conform to shifting demands and timelines through analytical and problem-solving capabilitiesStrong knowledge of Microsoft Excel, Outlook, PowerPoint, Project, and WordPreferred:Aviation industry experienceProcess/Improvement, and organizational change management experiencePMPGreen Belt / LSSExposure to Agile, MS Teams, and VisioBachelor's degree