Coffee Shop Manager

Coffee Shop Manager - Dulwich £35,000 + Tips (£2-3K) + Bonus (£3-4K) | Immediate Start The Opportunity This is a stable, well-performing neighbourhood café that requires a manager to bring tighter control, consistency, and commercial discipline. You'll lead a smaller team and focus on efficiency, standards, and community engagement. The Business & Values This is a social enterprise with a clear mission: delivering great hospitality while contributing to meaningful social change through work connected to the prison system. The right candidate will: Be comfortable working within a purpose-led organisationUnderstand the importance of both commercial success and social impactBe open-minded, grounded, and aligned with the missionTake a hands-on, proactive approach to running the business The Site30-40 covers (indoor + front & back garden seating)Strong local customer baseSmaller team of ~6-7 staffBusy weekends, quieter weekdays Key ResponsibilitiesOversee daily operations and ensure smooth serviceManage rotas and control labour costs tightlyMaintain high standards in coffee, food, and hospitalityLead, motivate, and develop a stable teamBuild relationships with local customers and communityDrive consistent sales performance towards £250K What We're Looking For5+ years in hospitality managementExperience in cafés or community-led venuesStrong organisational and financial awarenessA natural people person with strong customer engagement skillsComfortable working in a smaller, evolving businessSomeone who is hands-on and willing to step in wherever neededValues-led and aligned with a socially driven business model Leadership StyleCalm, structured, and consistentLeads by exampleBuilds strong relationships with both team and customersTakes ownership and solves problems directly What's on Offer£35K salary£2-3K annual tips£3-4K performance bonusAutonomy over your siteProgression opportunities into multi-site roles Why JoinLead a well-loved community caféWork in a values-driven business with real purposeBe part of a company where impact and performance go hand in hand Hiring ProcessTwo-stage in-person interview process1-month probation periodImmediate start available