General Manager

About the CompanyParkwell is a fast-growing parking and mobility company committed to operational excellence, innovation, and exceptional customer service. As a values-driven organization, we pride ourselves on creating strong client partnerships, developing high-performing teams, and delivering best-in-class parking management solutions.About the RoleWe are seeking a dynamic and experienced General Manager to lead operations, drive growth, and support the continued expansion of our portfolio.ResponsibilitiesProvide leadership, guidance, and accountability to managers and supervisors across assigned accounts.Able to deal with clients in a professional manner.Able to travel to various properties in the portfolio as needed.Maintain professional and responsive customer and client service to ensure satisfaction at all times.Oversee daily parking operations and provide operational support as needed based on staffing or business demands.Manage P&L performance and execute operational plans in alignment with budget objectives.Assist with annual budgeting, forecasting, and financial reporting for assigned accounts.Develop and maintain strong client relationships while addressing escalated operational concerns and service issues.Recruit, coach, mentor, and develop operational leaders and staff to build a strong leadership pipeline.Ensure adequate staffing levels in collaboration with Human Resources and operational leadership.Drive operational consistency, accountability, and service excellence across all locations.Execute marketing initiatives, revenue control procedures, and operational improvement strategies.Analyze operational and financial data from multiple systems to identify trends and improve decision-making.Lead special projects, operational initiatives, and process improvement efforts across the portfolio.Support business development efforts including site evaluations, proposals, client presentations, and account transitions.Assist with onboarding and transition planning for new accounts, including staffing, training, supply procurement, and operational setup.Ensure compliance with all company policies, safety standards, and applicable laws and regulations.Foster a positive, people-first culture aligned with Parkwell’s Vision, Mission, and Values.Collaborate cross-functionally with Finance, HR, Business Development, and Executive Leadership to support company-wide initiatives.Perform additional administrative and operational duties as assigned.QualificationsSuccessful completion of criminal and motor vehicle background checkValid Driver’s License5+ years of parking operations or property management experience preferred3+ years of leadership and client relationship management experience preferredRequired SkillsDemonstrated ability to lead, coach, and develop high-performing teamsExperience working in Commercial Class A Properties is a mustStrong financial and analytical skills with experience managing budgets and P&L performanceExcellent communication, problem-solving, and organizational skillsExperience managing multiple locations and operational teams preferredAbility to adapt quickly in a fast-paced operational environmentPreferred SkillsParkwell is committed to creating opportunities for growth and advancement while maintaining a culture centered on people, accountability, and operational excellence. We are looking for a leader who is passionate about developing teams, improving operations, and driving long-term success within the parking industry.Pay range and compensation package$110,000 - $140,000 per year (depending on qualifications and experience) plus bonus.Equal Opportunity StatementParkwell is committed to diversity and inclusivity.