IT Specialist - Technical Support (Mid Level)

IT Specialist - Technical Support (Mid Level) Job #: 2976 Pay Rate: Not Specified Job type Location: Torrance, CA Organization Unit: Phenomenex Inc Work Location: Torrance, CA Responsibilities Troubleshoot user problems at the desktop. Resolve hardware break-fix issues, network connectivity, and application-related questions for third-party products. Escalate or perform server functions related to desktop issues and TCP/IP connectivity. Coordinate with subject matter experts to resolve concerns for proprietary applications. Assist Project Managers in the end-to-end process for destination moves and hardware/software upgrades, including client interviews, technology evaluations, recommendations, and technical training. Technical Support Specialist (Senior Level) Job Duties: Evaluate system potential by testing compatibility of new programs. Evaluate expansions or enhancements by studying workload and capacity. Achieve system objectives by gathering data, evaluating options, and recommending actions. Confirm program objectives by testing new programs against established standards. Improve existing programs by reviewing objectives and recommending changes. Evaluate vendor-supplied software by testing compatibility. Perform hardware/component factory acceptance testing. Load software into production and establish hardware connections. Train users and provide operating instructions. Document hardware and software changes to maintain historical records. Maintain client confidence by keeping information confidential. Enhance professional knowledge by attending workshops and participating in professional societies. Contribute to team efforts by accomplishing related results. Technical Support Specialist (Senior Level) Skills and Qualifications: Problem Solving Presenting Technical Information Process Improvement Software Maintenance Software Testing Network Design and Implementation Load Balancing and Scalability Vendor Relationships Software Performance Tuning Network Performance Tuning Database Performance Tuning J-18808-Ljbffr