Employee Relations Coordinator - 991348

We are excited that you are considering joining Nova Southeastern University!Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.Primary PurposeServes as the team’s operational anchor, coordinating intake, scheduling, and documentation workflows to ensure cases are managed efficiently, confidentially, and with care. Acts as the first point of contact for employees and managers, setting a professional, empathetic tone when concerns or conflicts arise.Job Category: Non-ExemptHiring Range: Commensurate with experiencePay Basis: HourlySubject to Grant Funding? NoEssential Job Functions Serves as the initial point of contact for employee complaints, workplace concerns, and manager requests for guidance. Conducts intake meetings, captures key facts, and advises on confidentiality and next steps. Routes cases to the appropriate team member for assignment based on issue type and severity. Conducts routine, low risk coaching or verbal counseling sessions using defined frameworks and scripts. Documents coaching conversations and resolutions in the case management database. Provides general manager guidance on performance documentation, coaching best practices, and communication etiquette. Manages logistical aspects of investigations: schedules interviews, coordinates witnesses, organizes evidence, and structures case files for Analyst review. Conducts routine or first-offense investigations (e.g., attendance, tardiness, policy compliance) under supervision. Tracks follow-up tasks, corrective actions, and closure timelines to ensure procedural completeness. Supports mediation and conflict resolution logistics by coordinating facilitators, sending process overviews, and ensuring appropriate documentation. Maintains neutrality and provides clear information to involved parties about next steps and expectations. Tracks completion of performance evaluations, trainings, accommodations, and other compliance-related activities. Monitors deadlines and flags missed actions to the Analyst for review. Maintains up-to-date records and ensures case management data accuracy. Completes special projects as assigned. Performs other duties as assigned or required.Job RequirementsRequired Knowledge, Skills, & Abilities: Knowledge Basic understanding of HR functions and operations, employee relations, and confidentiality standards. Familiarity with documentation practices, recordkeeping, and communication protocols Knowledge of administrative procedures, case tracking systems, and workflow coordination.Skills Empathy and active listening to support individuals navigating sensitive issues. Strong written and verbal communication with a calm, professional demeanor. Excellent time management and task prioritization skills. Proficiency with Microsoft 365, HR databases, and digital collaboration tools. Customer-service orientation and approachability.Abilities Handle confidential and sensitive information with discretion and integrity. Remain composed and neutral when managing emotionally charged situations. Demonstrate emotional intelligence, patience, and diplomacy when dealing with diverse personalities. Build trust and rapport with employees and leaders while maintaining objectivity. Learn quickly, ask clarifying questions, and adapt to evolving priorities. Take initiative and demonstrate curiosity about the broader HR/ER function.Physical Requirements Near Vision - Must be able to see details at close range (within a few feet of the observer). Speech Recognition - Must be able to identify and understand the speech of another person. Speech Clarity - Must be able to speak clearly so others can understand you. Travel - Must be able to travel on a daily and/or overnight basis. May be required to work nights or weekends. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.Required Certifications/LicensuresRequired Education: Associate’s degreeMajor: Human Resources, Business, or related disciplineRequired ExperienceAssociate’s degree and 3-5 years of HR, administrative, or customer service experience-OR-Bachelor’s degree and 1-3 years of HR, administrative, or customer service experiencePreferred Qualifications Bachelor’s degree in human resources, Business, or related discipline. Demonstrated interest in pursuing a career in Employee Relations or HR Operations. Interest in pursuing HR certifications or formal employee relations training.Is this a safety sensitive position? NoBackground Screening Required? YesPre-Employment ConditionsSensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.