Practice Manager- Montgomery Internal Medicine

At TriHealth Internal Medicine, we're looking for a Practice Manager who is energized by leading people, optimizing workflows, and creating exceptional patient experience. Our practice thrives on teamwork, innovation, and compassionate care—and we need a leader who can bring out the best in both our staff and our operations. In this role, you'll shape the culture, support clinical excellence, streamline processes, and ensure patients receive seamless, high-quality care at every touchpoint. If you're a strategic thinker, a strong communicator, and someone who leads with both heart and accountability, this is an opportunity to make a meaningful impact in the lives of patients and the success of our care teams. Apply today and grow your career with a team that truly values you.Location:10495 Montgomery Rd # 15, Montgomery, OH 45242Work Schedule:Full-Time (80 hours bi-weekly)Incentives & Benefits:In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefitsJob Requirements:Bachelor's Degree in Business;Healthcare Administration or related fieldEquivalent experience accepted in lieu of degree4-5 years experience Professional BusinessMust be proficient with computersExcellent interpersonal skillsCustomer service skillsTelephone etiquetteMust be flexible and adaptive to a changing environmentExperience working within an EMR such as EpicJob Overview:The Practice Manager is accountable and delegated the responsibility to coordinate, serve, and provide clinical resources for identified practices. May serve multiple sites. Responsible for the management and supervision of physician services for assigned practice(s) and/or Priority Care sites. The Practice Manager manages, delegates, coordinates, and integrates practice resources (staff, supplies, space, etc.) and activities to meet the goals of the department/specialty(s) under general supervision of the one-up leader. This role understands both the long-range and short-term goals of TriHealth Physician Practices and/or Priority Care and remains focused on achieving objectives and standards. Works in partnership with one-up leader and TriHealth leadership to ensure improved practice operations, improved patient outcomes through standardized practices, adherence to policies/procedures, and safety measures. The Practice Manager is focused on providing an efficiently running practice that provides high quality patient care. This is accomplished through engaging physicians to participate in the operations of the practice and facilitating communication between the practice team (providers, clinical support team, and clerical team). They understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices and/or Priority Care. This role may have a dyad relationship with a practice physician champion for certain specialties/sites.Job Responsibilities:Relationship/Culture: Supports and implements corporate and specialty/department specific models of care, systems, policies, and cultural norms that deliver superior patient care and improves recruitment and retention of team members. Create a positive woOperations Management: Accountable to manage the practice to ensures processes and activities are performed in accordance with policies and procedures in a professional, consistent, organized, efficient, and standardized manner. This includes establishingCoaching/Development: Manages the performance of direct reports through ongoing coaching, feedback and development to motivate, engage and drive a high performing team. Addresses issues with compliance to policies/procedures, standardized practices and peProvider Engagement: Supports coordination of provider onboarding processes. Becomes familiar with Medical staff requirements, practice start up processes, payer credentialing requirements including state license, DEA, CME, EPIC training templates, and pQuality/Safety/Satisfaction: Collaborates with one up leader and/or Physician Champion to set goals, develop/implement initiatives, and systems that improve quality of care and patient safety. Monitors compliance and holds practice team accountable with sInterdisciplinary Collaboration: Creates an open communication pathway for all to access. Willingness to be questioned as team members look for information on a daily basis. Demonstrates resourcefulness with situations that require research. CollaborateRegulation: Demonstrates knowledge of regulatory standards and assures departmental compliance, payer needs, TH Compliance with billing and coding, TH Policies. (e.g. CMS, HIPAA, ODH, OSHA, CLIA, ). Assures compliance with the Ohio Board of Nursing and otOther Job-Related Information:Direct Report FTEs = 3-9Working Conditions:Climbing - RarelyConcentrating - ConsistentlyContinous Learning - ConsistentlyHearing: Conversation - FrequentlyInterpersonal Communication - FrequentlyKneeling - RarelyLiftingTriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:Achievement of Annual Pillar Goals:1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) FinanceLeadership Competencies:TriHealth Way of LeadingTriHealth Way of ServingTransformation ChangeDrive for ResultsBuild Organizational TalentLeadership Tactics:Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.Regularly Round on Team Members, using questions from the rounding log.- 25 or fewer team members = monthly- 26-50 team members = every other month- 51+ (and optional team members) = quarterlyLead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.Model, coach and validate team members use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.