Associate, Process Improvement

1. About Our Client:The organization operates in the health insurance industry, focusing on enhancing member experience through a technology-driven platform. Founded in 2012, it addresses challenges in healthcare by implementing innovative insurance solutions designed to act like a supportive and accessible healthcare partner. The organization prioritizes member service by integrating technology with healthcare access.2. About the Opportunity:The Associate, Process Improvement plays a key role in improving internal processes within the Network Operations team. This position is responsible for collaborating across functions to identify and solve operational challenges, ensuring projects align with organizational goals. The role contributes by managing process designs, optimizing workflows, and supporting strategic initiatives that enhance operational effectiveness.3. Responsibilities:• Lead cross-functional project management including planning, stakeholder engagement, and on-time execution• Analyze departmental performance data and assist in developing metrics and mitigation strategies• Collaborate with internal and external stakeholders to support change management and risk mitigation• Mentor team members and encourage professional development• Ensure compliance with relevant laws and regulations• Perform additional duties as assigned4. Requirements:• Bachelor’s degree or equivalent experience (3+ years)• Minimum 3 years’ experience in operations, health insurance, data analysis, engineering, or consulting• At least 2 years’ experience with data software such as Excel, SQL, Python, or similar tools• Minimum 2 years’ experience in end-to-end project management• At least 2 years’ experience designing and improving workflows and establishing procedures• Experience with process improvement methodologies like Lean, Six Sigma, or Theory of ConstraintsBonus Qualifications:• Bachelor’s degree in Engineering, Business Administration, or related field• Lean Six Sigma Green Belt certification or higher5. Pay Range and Compensation Package:• Base pay range: $87,188 - $114,434 per year• Eligibility for employee benefits, unlimited vacation program, and annual performance bonuses6. Benefits & Perks:• Medical, dental, and vision insurance• 11 paid holidays• Paid sick time and paid parental leave• 401(k) plan participation• Life and disability insurance• Paid wellness time and reimbursementsEqual Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.