Production Support Analyst

Our client, a leading organization in the financial services industry, is seeking a Production Support Analyst to join their team.Job Title: Production Support AnalystLocation: 100% Remote - hybrid 1 day a week in philadelphia is nice to havePay Range:Competitive (W2 only, no C2C)Long term contract, likely extension and possible conversion to permWhat's the Job?Respond to and triage support requests from internal teams and external stakeholders within defined SLAs Investigate and resolve issues across recordkeeping, portals, dashboards, and back-office applications Troubleshoot file processing problems for inbound and outbound data feeds Research data discrepancies involving accounts, vesting, loans, distributions, RMDs, and contribution allocations Execute ad hoc data requests, including SQL queries and operational reports to support audits and regulatory inquiries What's Needed?2+ years of experience in application support, technical support, or operations within financial or retirement services Proficiency with SQL for data investigation and reporting Experience with ticketing and incident management tools (e.g., Jira, ServiceNow, Zendesk) Excellent communication skills to explain technical issues clearly to diverse stakeholders Upon Completion Of Waiting Period Consultants Are Eligible ForMedical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.