Team Lead

Responsibilities As a Team Lead, you are the heart and sole (pun intended) of our brand. You have the opportunity to recommend gear and products that a customer will use to cross their next finish line, regardless of what that looks like. This position is always going above and beyond to take care of our customers and communities. You will be part of a dynamic group that builds and maintains meaningful relationships with customers, vendors, and peers by listening to customer needs, providing personalized solutions, and, ultimately, outfitting them with everything they need to get started or persevere. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else. We truly believe that running changes everything. Qualifications Available to work a flexible schedule. Weekend hours are a must. Position is not seasonal and requires a minimum of 20 or more hours per week Proactive learner and sound decision maker Passionate, positive, self-motivated and detail-oriented Accountable and adaptable Does the right thing Collaborative and customer-centric Willing to go above and beyond when needed Communicate professionally with customers and team Deliver the best customer experience by outfitting each customer that walks through the door Support all Fleet Feet initiatives, activities, and functions Key Responsibilities: Greet and assist customers in a friendly and professional manner, ensuring a positive shopping experience. Actively engaging with customers, answering questions, and providing valuable product information. Execute the FIT process and listening attentively to identify customer needs and provide personalized product recommendations. Educate customers on product features, benefits, and usage to enhance their understanding and satisfaction. Maintain a clean and organized store environment, including shelves, displays and merchandise. Supports the Store Manager Assists with training new employees Responsible for fostering customer happiness Deliver a positive shift experience for every team member Executes Opening and Closing duties (by doing and delegating) to ensure the store stays clean, organized and operating smoothly for customers and employees Identify opportunities for events and promotions that will increase revenue and attract new customers. Assist in planning and executing events to engage and retain current customers, such as clinics, demos, or special-sales. Other tasks as assigned. Perks: High energy, fun, motivational atmosphere Training and advancement opportunities within the Fleet Feet brand Generous employee discount program (1) Free pair of shoes per year Outfitter incentive programs Community involvement and community service activities Free Training Programs Passionate team members Job Types: Full-time, Part-time Pay: $16.00 - $17.00 per hour Benefits: Employee discount Flexible schedule Work Location: In person