Administrative Support Specialist - Group Dept

Join Our Growing Team in a Dynamic, Professional Environment! Looking for more than just a job? Ready to grow your career in a professional, people-focused environment? KHI Solutions is a growing health insurance agency that supports hundreds of independent Agents and Employer groups across Iowa. We are seeking a Group Support Specialist to join our Group Benefits Team and provide high-level support to our Agents, Clients, and Internal partners. This is a non-sales role best suited for someone who is organized, detail-oriented, enjoys solving problems, and takes pride in delivering excellent service. What You Will Do In this role, you will be a key point of contact for Agents and Employers, helping ensure benefit plans are managed accurately and efficiently. Your responsibilities will include: Handling a high volume of inbound calls and service emails Assisting Agents with benefit, product, and service-related questions Building strong relationships through clear, professional communication Investigating issues and following through to resolution Maintaining accurate documentation and organized records Partnering with internal teams and supporting shared processes What We Are Looking For Minimum of 2 years of office, administrative, or customer service experience Detail oriented, self-motivated, and the ability to manage time effectively. Professional communication skills (written and verbal) Comfortable learning new systems and technology (CRM experience a plus) Self-motivated, dependable, and customer-focused Excellent proofreading skills with attention to detail. Ability to work independently as well as collaboratively within a team environment. A positive attitude and willingness to learn new skills as required. If you enjoy helping others, staying organized, and being part of a supportive team, we would love to hear from you. Apply today and start building your future with KHI Solutions! Job Type: Full-time Pay: $18.00 - $21.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work Location: In person