Night Auditor

Home2 Suites by Hilton BillingsAbout The RoleThe Night Auditor in our front desk department plays a critical role in ensuring smooth hotel operations during the overnight shift. This hourly, full-time position is responsible for balancing the day’s financial transactions, providing attentive guest service after hours, and preparing the property for the next business day. Working largely independently, the Night Auditor serves as the primary point of contact for late-arriving guests, handles inquiries and issues that arise overnight, and ensures that all systems and reports are accurate, complete, and ready for morning management review.What You'll DoPerform nightly audit of daily front desk, reservations, and point-of-sale transactions to ensure accuracy and completenessReconcile guest folios, room charges, payments, and adjustments; investigate and correct discrepancies as neededRun and verify end-of-day reports, including revenue, occupancy, and night audit summaries, and distribute to appropriate stakeholdersCheck in and check out guests during overnight hours, following all standard procedures and verification stepsRespond to guest requests, questions, and concerns promptly and professionally throughout the nightMonitor property security and safety during overnight shift, including periodic property walks and reporting any suspicious activity or maintenance issuesPrepare, print, and organize daily reports, registration materials, and key packets for upcoming arrivalsBalance and secure cash drawers, process deposits, and follow cash-handling and credit card security proceduresCoordinate with housekeeping and maintenance via logs or systems to communicate room status, special requests, and maintenance needs identified overnightEnsure lobby and front desk areas remain clean, organized, and welcoming for early-morning guests and staffFollow all hotel policies, procedures, and brand standards related to guest service, confidentiality, and safetySupport other overnight tasks as assigned to help maintain smooth hotel operations across the 40-room propertyQualificationsPrevious experience in a hotel front desk, night audit, or similar customer-facing hospitality role preferredBasic understanding of accounting or bookkeeping principles, including reconciliation and balancingComfort working independently and making sound decisions during the overnight shiftProficiency with hotel property management systems (PMS) and basic computer skills (email, spreadsheets, report generation)Strong attention to detail and accuracy when handling financial transactions and reportsExcellent communication and customer service skills in English, both verbal and writtenAbility to remain professional, calm, and solutions-focused when addressing guest issues or emergencies at nightReliable, consistent availability to work overnight shifts, including weekends and holidays as neededAbility to stand for extended periods and perform light physical tasks such as lifting, carrying, or moving items up to approximately 25 poundsHigh school diploma or equivalent; additional hospitality or accounting training is a plusThe Pay Range For This Role Is16 - 16 USD per hour(Home2 Suites Billings)