Contact Center / IVR Java Developer

Location: Austin, TX 78660 (Day 1 Onsite)

Duration: 6 Months Contract

Experience Required: 5+ YearsJob Summary We are seeking an experienced Contact Center / IVR Java Developer with strong expertise in Contact Center technologies, IVR platforms, Java/J2EE development, Microservices architecture, and GCES development. The ideal candidate will have hands-on experience designing and developing scalable customer interaction solutions and a solid understanding of conversational AI technologies, including Google NLP and entity modeling.

Key Responsibilities: Design, develop, and maintain Contact Center and IVR applications. Develop and enhance applications using Java/J2EE technologies and Microservices architecture. Build, integrate, and support GCES-based customer engagement solutions. Collaborate with business and technical teams to deliver high-quality customer interaction platforms. Implement NLP/NLU capabilities using Google NLP and entity modeling techniques. Troubleshoot production issues and optimize application performance. Participate in code reviews, testing, deployment, and ongoing support activities.

Required Skills: Strong experience with Contact Center solutions and IVR technologies. Hands-on expertise in Java/J2EE development. Experience designing and developing Microservices. Knowledge of GCES (Google CCAI / Contact Center development).Experience with REST APIs and distributed application architecture. Strong debugging, troubleshooting, and communication skills.

Preferred Skills: Experience with NLU/NLP technologies. Hands-on experience with Google NLP and Entity Modeling. Exposure to conversational AI, chatbot, or voice bot implementations.