Operations Manager/Rooms Division - Food & Beverage **Courtyard Akron Downtown**

Concord Hospitality is seeking a motivated and results-driven Operations Manager to oversee hotel operations and ensure outstanding guest satisfaction. This role partners with department heads to align daily operations with brand strategy, drive financial performance, and foster a culture of service excellence.As a Concord Leader You Will Be Responsible ToInspire greatness in your team.Encourage and support team members to reach their full potential.Create a work environment that is a Great Place to Work for all.Lead with integrity, transparency, respect, and professionalism.Care for your team and their families.ResponsibilitiesOversee daily Rooms and Food & Beverage operations, ensuring alignment with brand standards.Monitor guest satisfaction, analyze service issues, and implement action plans for continuous improvement.Partner with department leaders to develop and execute operational strategies.Review financial reports, monitor performance against budget, and manage expenses.Coach teams on occupancy, rate, labor, and controllable costs to achieve financial goals.Ensure compliance with policies, procedures, and brand initiatives.Respond to guest concerns with professionalism and stay visible to build guest relationships.Foster a positive, service-driven culture through communication, coaching, and recognition.Conduct performance reviews, training, and professional development for associates.Promote fairness, equity, and engagement through open communication and feedback.Support hotel leadership in achieving operational goals and championing change initiatives.QualificationsProven hotel operations experience in Rooms or Food & Beverage leadership.Strong financial acumen with ability to analyze budgets, reports, and performance metrics.Excellent leadership, coaching, and communication skills.Demonstrated ability to build guest relationships and deliver exceptional service.Organized, detail-oriented, and results-driven.Benefits (Full-Time Associates Only)Competitive wagesComprehensive medical, dental, vision, life, and disability insurance401(k) with company matchTuition assistanceDiscounted hotel staysExtensive training and career development opportunitiesPerformance-based bonus eligibilityWhy Concord?Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”We are Concord!