FCM - Senior Account Manager - Chicago, USA

Senior Account ManagerFCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.About The OpportunityAs a Senior Account Manager at FCM, you will own and lead high-value national, regional, and multinational customer relationships. This role is central to driving customer profitability, retention, and growth through best-in-market travel programmes. You will act as a strategic partner to complex, high-touch clients, shaping programmes that deliver efficiency, savings, and outstanding service. Working closely with internal commercial and operational teams, you will influence outcomes at every level, including C-suite stakeholders.Key ResponsibilitiesOwn and manage strategic customer relationships across national, regional, and multinational programmesDevelop and execute customer business plans aligned to contractual timelines and programme objectivesDrive customer profitability, retention, and growth through data-led insights and commercial strategiesLead Quarterly Business Insight Reviews (QBIRs), presenting progress, milestones, industry trends, and user sentimentIdentify and action commercial upsell and ancillary service opportunitiesPartner with internal teams to gain full visibility of customer profitability and programme performanceSupport and oversee programme implementations within account management scopeProvide industry expertise and guidance to customer Travel and Procurement ManagersInterpret programme data and make informed recommendations to improve outcomesDrive policy compliance, data and programme consolidation, savings mechanisms, traveller satisfaction, and duty of careManage communications across customer organisations and FCM, including senior leadership and C-suite stakeholdersManage multinational regions, applying knowledge of international markets and local nuancesGuide customers on complex, end-to-end travel programme requirements related to TMC servicesContribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thriveExperience & QualificationsMinimum 5 years' experience at a senior account management levelProven experience managing complex and/or multinational customer programmesStrong business acumen with the ability to understand and leverage customer profitabilityAdvanced skills in analytics, data interpretation, and insight-led recommendationsDemonstrated selling, negotiation, and commercial conversation skillsStrong relationship-building skills with cultural awareness across diverse marketsAbility to communicate effectively across multiple management levels, including C-suiteExperience leading programme objectives, change initiatives, and organisational alignmentStrong time management, communication, storytelling, and presentation skillsSolid travel industry knowledgeWorking proficiency in MS Excel, Word, Outlook, Teams, Power BI, Salesforce, and Live PresoWork Perks! - What's in it for you:Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.Love for travel: We were founded by people who wanted to travel and want others to do the same.Personal connections: We are a big business founded on personal relationships.Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.A career, not a job: We offer genuine opportunities for people to grow and evolve.We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.Benefits Include:Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.Travel perks/discountsHealth & Wellness Programs and Employee Financial Wellness ServicesNational/International Award Nights and ConferencesHealth benefits including medical, dental, vision, gender affirming care, and fertility careInsurance including hospital indemnity, AD&D, critical illness, long-term and short-term disabilityFlexible Spending AccountsEmployee Assistance Program401k program with partial matchTuition Reimbursement ProgramEmployee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company matchGlobal career opportunities in a network of brands and businessesLocation - Chicago, ILFor this position, we anticipate offering an annual salary of $85,000 plus incentives.We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.J-18808-Ljbffr