Dispatch Support
Dispatch Support Agent
Union, NJ, 07083(Hybrid)
Rate on w2
1 Available Positions
1-3 years’ Experience Required
3 months Term
Work Type: Hybrid
Work Auth: Green Card, US Citizen
Pay Rate:USD 20.00/hr
Summary
The client is looking for a Dispatch support role. The primary function will be to handle inbound emergency calls in shift—8 AM – 4:30 PM which includes one unpaid 30-minute lunch. They would be looking to start with a three-month contract that may be extended up to six months.
Under general supervision, performs clerical duties designed to assist the Resource Management (Dispatch, ERT, and Scheduling) department in performing their duties.
Performs specifically assigned functions to include assisting interoffice communications with the Customer Care Center, divisional operations, etc.; utilizes computerized systems to enter, maintain or retrieve information;
prepares reports of a recurring nature using both manual and automated records
Roles & Responsibilities
· Answer gas leak line and create gas leak orders Facilitate emergency appointments
· Contact customers to provide appointment updates and/or reschedule missed appointments.
· Assist dispatch with daily reporting—logistics, AM/PM order reports.
· Assist dispatch supervisor with Board of Public Utility reports when necessary.
· Assist scheduling department with outbound calls, mark outs, and reporting when applicable.
· Provide business support for field operations--account review, order creation, etc.
· Performs other related departmental duties as required.
Minimum Qualifications
Experience handling safety-sensitive INBOUND emergency calls.
Previous customer service experience
Good oral and written communication skills are required.
Ability to multitask.
·
Work Authorization
Green Card
US Citizen
Thank You,
Saif
Recruitment Executive
TalentMovers, Inc.
Cell # (650)-844-9900
Job Type: Contract
Pay: $14.96 - $20.00 per hour
Schedule:
8 hour shift
Ability to commute/relocate:
Union, NJ 07083: Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching: 2 years (Required)
emergency calls: 2 years (Required)
Customer service: 2 years (Required)
INBOUND CALL: 2 years (Required)
Work Location: In person