Compact Commercial Manager

SummaryThe Compact Commercial Manager is responsible for driving profitable growth and market share for Carolina Cat's retail Caterpillar product portfolio. This role leads and supports retail sales experience across branch locations, ensuring consistent, customer-focused walk-in experience, competitive pricing execution, and professional retail layout standards. The Supervisor serves as the retail subject-matter expert for industry trends, competitive dynamics, and customer buying behavior, translating insights into actionable sales strategies. This person will develop and coach a team of retail associates ensuring higher customer engagement and loyalty as well as collaborating with various teams within the organization. This role bridges strategy and execution, ensuring retail operations align with Carolina Cat's growth objectives while delivering exceptional customer experience.Essential FunctionsGrow retail market share, new customers, and revenue for Caterpillar retail productsDeliver a consistent, best-in-class walk-in customer experienceEstablish and maintain retail pricing discipline and branch layout standards and stocking recommendationsStrengthening Carolina Cat's competitive position through market awareness and insightOther duties as assigned.Retail Sales Growth & Market ShareDevelop and execute retail sales strategies to increase market share, revenue, and gross marginPartner with sales and branch leaders and sales teams to drive retail sales initiatives and promotionsIdentify opportunities for new customer acquisition and increased wallet share within existing accountsTrack and report on retail performance metrics, trends, and opportunitiesWalk-In Customer ExperienceEnsure professional, consistent, and customer-focused experience for all walk-in retail customersSupport retail associates in lead generation, sales conversations, and product recommendationsAct as escalation point for complex customer needs or concernsChampion a customer-first culture that aligns with Carolina Cat's brand and valuesRetail Pricing Strategy & ExecutionEnsure retail pricing strategies are properly implemented and consistently applied across all branch locations and digital channelsMonitor pricing competitiveness and margin performanceCollaborate with Caterpillar, leadership and marketing teams on pricing updates, promotions, and discount guidelinesProvide guidance and coaching to retail associates on pricing structure and value-based sellingRetail Layout & Merchandising StandardsEstablish and maintain standardized retail layouts for branch yards and retail spacesEnsure product placement, signage, and merchandising support ease of purchase and cross-sellingConduct regular branch reviews to assess layout consistency, cleanliness, and visual presentationPartner with marketing on point-of-sale materials, promotions, and seasonal merchandisingIndustry Trends & Competitive IntelligenceStay current on industry trends, customer buying behaviors, and competitive offeringsMonitor competitor pricing, product mix, promotions, and retail strategiesTranslate market intelligence into actionable recommendations for leadership and field teamsServe as a retail thought leader within Carolina CatTeam Leadership & DevelopmentCoach, develop, train, and support retail sales associates to improve product knowledge and sales effectivenessTrain the broader organization on retail process, current programs, etc.Set clear expectations and performance standards for retail executionSupport onboarding and ongoing training for retail team membersFoster collaboration between retail, sales, parts, service, and marketing teamsKey Performance Indicators (KPIs)Retail revenue and margin growthMarket share growth in retail product segmentsWalk-in conversion rate and average transaction valuePricing compliance and margin consistencyRetail layout and merchandising audit scoresCustomer satisfaction and repeat businessSupervisory ResponsibilitiesThis job has supervisory responsibilities.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.Education and/or Experience5+ years of experience in retail sales, equipment sales, or related industryDemonstrated success driving sales growth and market shareStrong understanding of pricing strategy and retail merchandising principlesExperience supporting or leading frontline sales teamsAbility to analyze market trends and competitive dataPreferred ExperienceExperience in construction, heavy equipment, or industrial retail environmentsPrior supervisory or team leadership experienceCore CompetenciesCustomer-centric mindsetSales leadership and coachingCultivate talentStrategic thinking with strong execution skillsMarket and competitive awarenessCross-functional collaborationData-driven decision makingWorkplace RequirementsThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical DemandsWhile performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.Work EnvironmentWhile performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.We are an Equal Opportunity EmployerWe require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.J-18808-Ljbffr