Summit Front Desk Assistant Manager

Assistant Front Desk ManagerBig Sky Resort is looking for an Assistant Front Desk Manager at the Summit Hotel who is a driven self starter and enjoys creating transformational experiences for guests. At the Summit Hotel Front Desk at Big Sky Resort we strive to provide exceptional personalized service and seek to welcome every guest with a heartfelt greeting. The Summit Hotel Assistant Manager is tasked with supporting, supervising, and training this expectation within their team. The ideal candidate will be detail oriented, well spoken, and customer service driven. As the Assistant Front Desk Manager you would be responsible for supporting the Front Desk Manager and Front Desk Team in maintaining and improving lodging operations and fulfills the manager role when the manager is absent.ResponsibilitiesLead by example by communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly along with creating a positive and productive work environment by holding staff accountable, counsel and discipline in a productive manner, as neededProviding excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectivesThinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectationsMaintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requestsEncourage and train staff to provide the highest level of service to all guestsHosting and welcoming guests with a friendly and sincere demeanorAssisting with guest check-in and out process, as well as folios, invoicing and billingWilling to work holidays, weekends, and to have a rotating scheduleKeeping track and ordering inventory as needed along with being the point of contact for all group informationQualificationsHigh School Diploma or equivalentCurrent Big Sky Resort employee in good standingHotel Front Desk or Front of the House experience is preferredComputer literate and proficient with Microsoft Office SuitePrevious leadership or supervisory role is appreciatedGreat communication skillsAll full time seasonal employment at Big Sky Resort includes:FREE All Access Bike Haul Pass and discounted Golf PassDiscounted Golf and Mountain Biking for friends and family25% - 50% off Food and Beverage and Retail discounts at all Boyne outletsEligibility for affordable Team Member HousingLodging discounts for friends and familyFREE Basecamp activities including zip line courseWellness Day and Eligibility for PTOMonthly employee events