Manager of Investor Services
Manager of Investor ServicesHybrid (three days onsite) in Wilmington, DEMonday through Friday 9:00 a.m. to 6:00 p.m. Summary CSC Fund Administration, a leader in US fund administration services, is searching for an experienced and talented Manager of Investor Services (IS), with at least 5 to 7 years of experience, for US Fund Services. The focus of this role will be overseeing a team of Investor Services specialists and the US Fund Services’ Investor Portal, while working alongside the other members of the senior leadership team to manage the general operations of the Onboarding, AML/KYC and IS group and the designated department goals.Some of the things you will be doing:Collaborates with other senior members of the US Fund Administration department to carry out shared goals and objectivesEnsures that departmental decisions and budgets support the department’s goals including staffing requirements and team structuresOversees an Investor Services team to ensure high quality of client deliverables and efficient processesOrchestrates client deliverables amongst the team to ensure balanced workloads and client SLAs are met timelyReviews staff assignments for completeness and accuracyLead client/department meetings and projects, as neededAssists with the enhancement of investor portal features and functionsResponsible for hiring, talent development (e.g., career paths) and performance management for the teamMaintains knowledge of emerging trends and tools in the fund administration sectorOther responsibilities as deemed necessaryWhat technical skills, qualifications, and experience do you need? Bachelor’s degree in a relevant field, such as business, accounting or finance; MBA preferredProven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environmentAt least seven years of industry experience with a proven track record of running and improving a service operationThe ideal candidate will have experience in closed end Investor ServicesRobust analytical, problem-solving, and troubleshooting skillsProject management experienceExcellent leadership, communication, and organizational skills