Accounting and Administrative Associate

Job TypeFull-timeDescriptionPosition Overview:The Accounting and Administration Associate at Gigawatt Operations Inc. dba Sol-up and its subsidiaries is responsible for managing critical functions related to solar financing, collections, customer relations, referral programs, and Return Merchandise Authorization (RMA) processing. This role plays a key part in supporting financial and operational efficiency and ensures a high level of service in customer interactions and transaction accuracy.Solar Financing ManagementCoordinate solar financing applications, ensuring all documentation is complete and meets financing criteria.Act as the primary liaison with financing partners to resolve any application or funding issues.Track financing approval and funding timelines, keeping customers informed and ensuring smooth project transitions. Collections ManagementMonitor accounts receivable and follow up on overdue payments, maintaining positive customer relations.Implement and manage collection strategies to reduce outstanding balances and minimize receivables aging.Generate and review aging reports, providing status updates to the Accounting Lead on collection efforts. Customer RelationsServe as a point of contact for customer inquiries regarding billing, payments, and financing.Address and resolve customer issues professionally, ensuring timely responses and accurate information.Collaborate with other departments to handle escalated customer concerns and ensure customer satisfaction. Additional TasksBusiness Permits and Licenses Management: Track and manage renewals and compliance for all business permits and licenses.In-House Checks: Prepare and issue in-house checks as required for various business transactions.Mechanical Liens and Demand Letters: Prepare, file, and track mechanical liens and demand letters as needed for collections and project management.Assist with month-end and year-end close processes, including reconciliation tasks as needed.Generate and maintain reports on key financial and operational metrics.Support the Accounting Lead in implementing process improvements and maintaining compliance with policies.Perform other related duties as assigned to support the administration and accounting team.Assist the CFO in implementing policies and procedures to improve efficiency and compliance.5-Star Skills RequiredFinancial and Collections AcumenSolid understanding of accounts receivable processes, collection strategies, and customer financing.Ability to work with financing documents, calculate outstanding balances, and manage collections effectively. Attention to DetailHigh level of accuracy in processing financial transactions, referrals, and RMAs.Ability to detect and correct discrepancies in billing, financing, and collections data. Customer Service and CommunicationStrong verbal and written communication skills for interacting with customers and internal teams.Ability to handle customer inquiries and complaints professionally and tactfully. Organizational and Time Management SkillsCapable of managing multiple responsibilities, meeting deadlines, and prioritizing tasks effectively.Strong organizational skills to ensure accurate record-keeping for financing, collections, and RMA processing. Problem-Solving and AdaptabilitySkilled at identifying issues in financing, collections, and customer relations, and implementing solutions.Adaptable to changing processes or customer needs, with a proactive approach to problem-solving.RequirementsQualificationsAssociate degree in accounting, Finance, Business Administration, or related field preferred.2-3 years of experience in accounting, customer service, or administration.Familiarity with financing, collections, and customer service practices.Proficiency in accounting software and Microsoft Office (Excel, Word, Outlook).Strong attention to detail and organizational skills.Preferred QualificationsExperience with CRM software and solar financing processes.Previous experience in collections or accounts receivable roles within a service-based organization.Working ConditionsOffice-based role with a minimum of 40 hours per week; additional hours may be required during peak periods.Occasional customer meetings may be required.CompensationCompetitive salary based on experience and qualifications.Benefits package includes health insurance, retirement plans, and paid time off.Salary Description$18 to $23/hour