Desktop Support Engineer

Field Support EngineerLocation: Bothell, WA – OnsitePosition OverviewWe are seeking a skilled Field Support Engineer to provide hands-on desktop and end-user IT support in a professional environment. The ideal candidate will have experience with Windows 10/11, desktop management, end-user application support, data backup, and operating system upgrades.Prior experience in the Life Sciences industry or R&D laboratory environments is highly preferred. Strong communication skills are essential, as this is a client-facing role.Top Required SkillsDesktop Management – End-user support, desktop maintenance, and system upgrades.Windows 10 / Windows 11 – Operating system troubleshooting, upgrades, and deployment.Microsoft Office & End-User Applications – MS Office, Adobe, antivirus software, and other standard desktop applications.Key ResponsibilitiesPerform end-user data backup and ensure data is protected before system upgrades.Upgrade end-user systems from Windows 10 to Windows 11.Troubleshoot common Windows 10 and Windows 11 hardware, software, and operating system issues.Assist with operating system deployment using tools such as SCCM and Microsoft Intune.Utilize end-user data backup tools to support data migration and recovery.Install, configure, and troubleshoot Microsoft Office, Adobe applications, antivirus software, and other standard end-user applications.Provide hands-on desktop support and resolve end-user technical issues.Communicate effectively with users and provide professional, customer-focused support.Support IT operations in Life Sciences and R&D laboratory environments, as applicable.Required QualificationsHands-on experience in desktop management and end-user IT support.Working knowledge of Windows 10 and Windows 11.Experience supporting Microsoft Office and standard desktop applications.Familiarity with SCCM, Intune, or similar deployment tools.Knowledge of end-user data backup and migration tools.Excellent communication and customer service skills.Ability to work onsite in Bothell, WA.Preferred QualificationsPrevious experience in the Life Sciences, pharmaceutical, or R&D laboratory industry.Experience supporting Windows 11 migration projects.Strong troubleshooting and end-user support capabilities.Note: This is an onsite, client-facing position. Candidates must be comfortable working onsite in Bothell, WA.