Active Directory, Printers, & Server Administratiion

Short Description:This position is assigned to the Bureau of Enterprise Technology Services Office. Responsible for advanced technical work in support of highly complex and critical technology systems that support PSPs Active Directory, Printers and Server Administration.Complete Description:***This requisition is funded through 6/30/27, so use that date in the RTR. Please note contract end date is dependent on the final schedule and projected needs. Historically, additional funding occurs in 1-year increments.***Work Location: In-officedaily to start, progressing to telework (hybrid with two days onsite (1800 Elmerton Avenue, Harrisburg, PA 17110)). Schedule can be discussed during interview.Work hours: 8AM to 5PM (hourlong lunch)Start date can be ID'd upon after compliant PATCH and PSP background checks related to employment and CJIS policies have been processed and approved.Candidate must go onsite on their first day to pick up commonwealth-issued equipment, badging, etc.PositionPurpose:This individual must be able to comprehend enterprise ITpolicies, initiatives and perform the necessary actions to comply with thesepolicies. When necessary, assist users and other IT groups when troubleshootingissues and act as a liaison with vendors. Work assignments are provided withspecific instructions and objectives along with the expected completion dates.This position provides technical execution of their assigned duties andresponsibilities.This position is in the Bureau of Enterprise TechnologyServices Office currently assigned to the Pennsylvania State Police (PSP) andis located at PSP Department Headquarters. This position functions as thetechnical expert and agency point of contact for infrastructure serveradministration, Active Directory and Printer administration. This positionsupports IT Staff and the PSP business. This position is responsible forsystems deployed in all facilities, field sites, commonwealth managed datacenters, and disaster recovery locations.***Please note the user/server administration team remotely administers managing the file and prints. Others go onsite. There may be times though when it may be needed to go to another location, but those are few and far between.***Descriptionof Duties:Design and supervise the implementation of solutions foragency use of Microsoft Active Directory, to include CUPSS. Establish ActiveDirectory security group provisioning standards, Naming conventions, GroupPolicy Object deployment, Domain controller deployment, operation, andmaintenance.Act as the agency point of contact for communicationsregarding the Commonwealth's implementation of Microsoft Active Directory, Useraccount provisioning services, and Antivirus/Intrusion protection products.PSP CUPSS/AD admin - Using CUPSS to create ADaccounts – resource accounts, distribution lists, service accounts, testaccounts, training accounts, and security groupsPSP CUPSS/AD admin - Approving/denyingprivileged accounts in CUPSSPSP CUPSS/AD admin - Troubleshooting accountissuesPSP CUPSS/AD admin - Configuring user accountsPSP CUPSS/AD admin - Assist End user supportwith User Transfers, Group Memberships and Password resetsPSP CUPSS/AD admin - Suspending and reactivatinguser accounts in CUPSSPSP CUPSS/AD admin - Cadet and LEO accountmanagementDesign and supervise the implementation of standards fordeployment of infrastructure server operational roles. To include File Shareservers and Print Share servers. Establish and implement standards for serverand file share access control and auditing.PSP File/Print server mgt - Adding/removing userpermissions to directories and resources on all PSP F&P serversPSP Printer mgmt - Create/manage print queues onall PSP F&P serversPSP File/Print server mgt - Troubleshootingmapped drives issuesPSP File/Print server mgt - F&P Server drivespace managementPSP File/Print server mgt - Unlocking filesPSP File/Print server mgt - Data restorationintermediary for backup teamPSP File/Print server mgt -Creating/updating/migrating drive shares on F&P serversPSP File/Print server mgt - Data recovery onF&P servers using Shadow CopyPSP File/Print server mgt - Ensure and correctany discrepancies to F&P server configurationPSP File/Print server mgt - Data moves betweenF&P servers7PSP-Printer mgmt - Manage 2 Printer managementserversEstablish and implement standards for Printer administrationand auditingPSP-Printer mgmt. - Troubleshooting printerissues with customers and vendor representativesPSP-Printer mgmt. - Set up and configuration ofnetwork printersPSP-Printer mgmt - Provide installationassistance for all network printers installed at PSP sitesPSP-Printer mgmt - Deploying printer firmwareupdates and patchingPSP-Printer mgmt - Install and maintain printermanagement software on dedicated application servers used to manage theprinters on the networkPSP CUPSS/AD adming - Troubleshooting accountissuesPSP-Printer mgmt - Keep printer drivers updatedon all PSP F&P serversPSP-Printer mgmt - Create printer installationproceduresPSP-Printer mgmt - Assist with inventorytracking of PSP printersParticipate in agency Disaster Recover and Continuity ofGovernment planning.Function as liaison between the agency and outside agenciesor vendors as necessary to resolve operational problems.Perform work on special projects.Be knowledgeable of, adhere to, and contribute toestablished service management processes and procedures.Be knowledgeable of, adhere to, and contribute toestablished knowledge management processes and procedures.Be knowledgeable of, adhere to, and contribute toestablished digital accessibility regulations and standards.Perform related work as necessary.Responds to after-hours requests for technical assistance onan as-needed basisMust be able to pass PSP background checks related toemployment and CJIS policiesPerforms other related duties as assigned, to include thoseoutlined in the Department’s CoG Plan when the Plan is activated. Responds tothe designated alternate or secondary location when directed in response to acatastrophic incident.DecisionMaking:Work is assigned by the Operations Manager who outlinesgeneral instructions and objectives and/or operational support and maintenanceresponsibilities. Work is performed using independent initiative and judgment.Work is reviewed upon completion for attainment of project goals andeffectiveness of support and maintenance services.Work is assigned to others on the team by outlining broadproject objectives and/or operational support and maintenance responsibilities.Work is performed using independent initiative and judgment. Work is reviewedupon completion for attainment of project goals and effectiveness of supportand maintenance services.Essential Functions: Use personal computer/laptop withMicrosoft Office products and other business/technical software Plan,organize and prioritize multiple tasks effectively Analyze and interpret complexinformation Analyze and logically troubleshootdiscrepancies Successfully completes mandatorytraining Communicate effectively both orallyand written Establish and maintain effectiveworking relationships Work independently and as a teammember Interpret and apply security conceptsAbout Diversified SystemsFounded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.Diversity, Equity and InclusionDSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.