IT Retail Support Specialist - MANDARIN MUST

IT Retail Support Specialist - MANDARIN MUST Job description Position Title: IT Retail Support/Mandarin and English a MUST We are looking for an IT Retail Store Support to join MINISO-West Covina, CA. This position is responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs, and timelines. You will supervise the implementation and maintenance of our company’s computing needs. The successful candidate will have improved skills, a proven professional experience, and a detailed knowledge of industry’s best practice processes. #lifeisforfun Responsibilities: Planning, controlling, and evaluating data security, operations and processing systems, including hardware platform, procurement, and redundancy. Design, develop, implement, and coordinate systems, policies, and procedures System implementation and transition Provide strategic and tactical direction Familiar with Microsoft Servers, Windows Domains, and POS software Plan, organize, control, and evaluate IT and electronic data operations Help to troubleshoot service requests from users Quickly assess and troubleshoot complex problems and devise effective solutions Track, preserve IT assets and prepare annual budget to ensure cost effectiveness Qualifications: Minimum 5 years of IT experience Bachelor’s degree or Diploma in MIS, Technology, computer science or related Microsoft, Google, or Cisco certification ITIL Certification (or another IT management certificate) Skills & Knowledge Required: Senior IT leadership or management experience Experience serving as the service desk or help desk manager is an asset An excellent understanding of the retail industry is preferred Experience with Microsoft Dynamic NAV is a plus Ability to identify symptoms that indicate potential arising problems and assess business risks appropriately as well manage stakeholder’s perceived views. Job Type: Full-time Pay: $60,000 - $66,000 per year Benefits: 401(k) Health insurance Paid time off Schedule: 8 hour shift Experience: Software troubleshooting: 3 year (Preferred) License/Certification: ITIL Certification (Required) Work Location: In person Job Type: Full-time Pay: $60,000.00 - $66,000.00 per year Benefits: 401(k) Health insurance Paid time off Schedule: 8 hour shift Experience: Software troubleshooting: 1 year (Preferred) License/Certification: ITIL Certification (Required) Ability to Relocate: West Covina, CA 91790: Relocate before starting work (Required) Work Location: In person