Operations Supervisor

About the RoleThe Operations Supervisor leads an office-based team responsible for EDI order processing and import/domestic logistics. This team ensures orders from retailers and eCommerce channels are accurately entered, tracked, and delivered on time. What You'll Do:Supervise and develop a team of EDI order processors handling electronic orders, tracking shipments, and resolving any issues.Oversee domestic and international shipping operations, including ocean, air, LTL/FTL, container, and parcel shipments, ensuring timely and compliant delivery.Evaluate, negotiate, and manage carrier relationships to secure competitive rates, reliable service, and optimal routing strategies.Monitor freight market trends and shipping-related factors (carrier rate changes, capacity constraints, fuel surcharges), and recommend mitigation strategies to leadership.Establish, implement, and continuously improve SOPs to ensure operational efficiency and consistency.Collaborate cross-functionally with Sales, Customer Service, Warehouse, and Accounting teams to ensure smooth and accurate process execution.Coach, mentor, and lead team members by directing workflows, resolving operational challenges, and conducting performance management.Support department reporting, budgeting, and operational planning to align operational performance with organizational goals.What We're Looking For:Bachelor's degree in Supply Chain, Operations, Business, Engineering, or related field5-8+ years of experience in supply planning, production planning, inventory management, or related supply chain rolesExperience operating in a consumer products environment supporting retail and/or eCommerce channelsDemonstrated expertise in MRP/ERP systems (SAP, NetSuite, Oracle, or similar)Advanced Excel skills (pivot tables, XLOOKUP, data modeling)Strong understanding of supply chain fundamentals including inventory theory, lead time management, and demand-supply balancingExperience participating in and influencing S&OP processesProven ability to lead cross-functional initiatives and influence stakeholdersPrior experience mentoring or informally leading others preferredTitle: Operations Supervisor Wage Range: $70,000.00 USD- $80,000.00 USDLocation: Onsite Chino, CAAt Nexgrill, we're all about bringing people together around the grill. Since 1993, we've been crafting quality outdoor cooking products-gas grills, charcoal grills, griddles, and more-designed to create memorable moments. With expertise in stainless steel, cast aluminum, and more, we deliver top-tier products at competitive prices.What We Offer:100% employer-paid HMO health care plan Voluntary Benefits: Dental, Vision, Term Life, Accident, Critical Illness and Pet Insurance 401(K) Safe Harbor Plan for your futureGenerous paid time off for work-life balanceGrowth through training and developmentFun, engaging work environment Privacy Notice: This website collects certain information about its users in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle and protect your personal information, please review our Privacy Policy. https://nexgrill.com/pages/cpra-privacy-policy