Director, College Business Operations

Operations Manager (Region 1) Locations: Industry Leading Benefits : Medical, Prescription, Dental, Vision, 401K, Pension, Short- and Long-Term Disability, Life Insurance, Tuition Reimbursement.Silvi Materials has been expanding our "A" Team of employees since 1947! What does Silvi Materials offer you, you may ask?Phenomenal Benefits: Medical, Vision, Dental, Prescription, Vacation, Paid Holidays, and so much more!With 401(k) (at select locations) and/or pension options. We want all employees to build a great retirement!Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!So, what does an Operations Manager do?The Region 1 Operations Manager is responsible for all aspects of operations concerning Region 1, including plant operations, quality control measures, inventory control, human resource issues, environmental protocols, and safety protocols. This includes managing a team of direct reports, including each Plant Manager, the Dispatch Manager, and Area Production Managers. This position is under the direct supervision of the Chief Operations Officer.Manages Production Team personnel by setting direction and priorities, enforcing polices, and encouraging growth on a daily basis.Assist each plant on any type of emergency or accident (plant break down, truck leaning/turned over, & etc.).Work "late nights" and "Saturdays" when assigned.Determine approval or denial of all reimbursements for Region 1 production personnel.Maintain and manage relationships with representation from our vendor companies.Supports the financial performance of the Company by managing hours, overtime, and yards per driver hour.Analyzes production performance versus Key Performance Indicators to meet or exceed established goals.Preplan each day where the most sensitive site or plant will be the following morning for yardage, QA sensitive, or personnel issues and make sure all parties are aware of their responsibilities.Logistics and quality assurance are included. Number of trucks, timing, personnel needed at the plant and at the site from QA and sales.Promote production on Saturdays. Provide Blue/Tan Saturday team calendar in Q4 of the prior year.Ensures the management and maintenance of optimal levels of inventories so that facilities do not see work stoppage.Make routine observations of equipment, personnel, yard, and batch house.Assist plant manager in assessing any malfunctions or breakdowns at the plant and help coordinate and prioritize issues for the Asset Department.Transport or provide transportation to drivers to available equipment, IE: spare trucks.Oversee the order entry process and monitor for accuracy and professionalism.Perform an annual cdl check of all mixer drivers.Works with COO, HR, and other co-workers to hire, train, onboard, review, coach, engage, discipline, and off board employees under your supervision.Performs performance evaluations on direct reports at least twice per year. Review MBO's of direct reports and hourly employee bonus' quarterly.Coordinate all training of new mixer operators and approve them as ready to deliver concrete in a safe and efficient manner.Assist HR in the creation and management of Production employee files to verify that they are current and company policies are being followed.Ensure our compliance with FMSCA including drug and alcohol testing while maintaining the database.Monitor and manage the certifications of plants and people through outside parties such as ACI or NRMCA.Meet with each plant manager at least once per month to discuss issues and performance.Consistently monitor and enforce the attendance policy, making exceptions where appropriate.Monitor the performance, training, and appropriate usage of back up plant managersVerify/Finalize weekly payroll hours (with the assistance of the accounting department) including PTO used, holiday pay applied, assured time applied, etc.Quality ControlMonitor each plant's batching computer is in tolerance with actual inventories.Attend pre-pour meetings as needed to plan successful positive customer service.Customer ServiceResponsible for meeting or exceeding customers' expectations for service on a daily basis in a professional and ethical manner.Heavily involved in the customer experience including job site visits.Monitor customer service skills of the mixer operators.Monitor and manage the customer service skills of dispatch and logistics personnel.Provide assistance for numerous jobs whether at the plant or on the job site. Be available to numerous general contractors, finishers, & testing labs.Environmental Conditions:~ Work is performed in all environmental, temperature, and weather conditions. Knowledge of concrete plant operations.Use hands/fingers to type and move office objectsSilvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.