Remote Account Resolution Representative (28)

divh2Remote Account Resolution Representative/h2pThe Remote Account Resolution Representative contacts customers to assist them in fulfilling their financial obligations. Through outbound and inbound call efforts, the Representative assists customers in settling account balances and setting up payment arrangements for account resolution. No experience in collections is required Annuity Health will train on our state-of-the-art software system, applicable laws related to collection activities, provide innovative ideas and techniques, and teach proper negotiation and dispute resolution skills necessary to be successful in the position. Annuity Health offers a competitive starting salary and benefits./ppDuties/Responsibilities/pulliMaintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional patient focused-patient service at all times./liliStrictly adhere to the Companys Compliance guidelines and expectations, to include Local, State, and Federal requirements./liliComply with the Companys call structure expectations including but not limited to, proper collection steps and techniques./liliAchieve all assigned goals./liliProperly identify individual account situations, and provide appropriate resolution./liliCorrectly status accounts and update applicable windows/fields within those accounts for potential follow-up./liliProvide relevant information by accurately utilizing all available tools/resources to assist in account resolution./liliKeep route maintenance backlog at an acceptable level./liliRecognize pressing issues and escalate to management as they occur./liliWork well with team members/management and not contribute to unproductive group conflict or negativity./liliRepresent the Company in a positive manner through professional conduct, attitude, and appearance./liliFollow Company confidentiality and security policies and procedures./liliUnderstand and comply with company policies and procedures./liliOther duties as assigned by management./li/ulpRequired Skills/Knowledge/pulliPrevious collection experience preferred./liliExcellent Communication Skills required./liliBasic Computer Skills required./liliCustomer Service Skills./liliConflict Resolution Skills./liliHigh attention to detail./li/ulpEducation/Experience/pulliHigh school diploma or General Education Development (GED) Certificate required/li/ulpBenefits/ppAnnuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k)./p/div