Client Support Associate

Job DescriptionWe are looking for a detail-oriented and proactive Client Support Associate to join our Boston team. In this role, you will serve as a key point of contact for clients, ensuring smooth communication and exceptional service throughout the logistics process. You will collaborate closely with internal teams to resolve inquiries, support operations, and maintain strong client relationships.ResponsibilitiesAct as the primary point of contact for client inquiries and support requestsProvide timely and accurate information regarding shipments, services, and processesCoordinate with internal departments to ensure efficient issue resolutionMaintain detailed records of client interactions and transactionsAssist in improving client service processes and workflowsMonitor service performance and proactively identify areas for improvementQualifications: QualificationsStrong communication and interpersonal skillsExcellent organizational and multitasking abilitiesProblem-solving mindset with attention to detailAbility to work collaboratively in a team-oriented environmentProficiency in basic computer applications and systemsProfessional and client-focused approachAdditional InformationCompetitive salaryGrowth opportunities within a rapidly expanding companyProfessional development and skill-building supportCollaborative and supportive work environmentStable full-time position with long-term career potential