Collections Specialist

Description We are looking for an experienced Collections Specialist to join our team in Orange, California. In this Contract to permanent position, you will play a pivotal role in managing client accounts and ensuring the timely collection of outstanding balances. The ideal candidate will bring exceptional organizational skills, a proactive attitude, and a customer-focused approach to resolving billing issues and maintaining accurate financial records.Responsibilities:- Investigate and resolve invoice discrepancies, payment shortfalls, and disputes by collaborating with internal teams such as billing and customer success.- Keep detailed records of collection activities, payment agreements, and customer interactions.- Analyze aging reports regularly and present updates on overdue accounts to management.- Conduct follow-ups on open accounts to minimize Days Sales Outstanding and improve cash flow.- Assist in applying and reconciling customer payments as needed.- Contribute to month-end closing processes by providing insights on delinquent accounts and expected recoveries.- Communicate professionally with clients while collecting payments and addressing concerns.- Support the team in maintaining compliance with company policies and financial procedures. Requirements - 2-4 years of experience in B2B collections, ideally within the technology, service, or subscription sectors.- Comprehensive knowledge of accounts receivable processes and effective collection strategies.- Strong communication and negotiation skills, with the ability to handle challenging situations professionally.- Proficiency in Microsoft Excel and familiarity with accounting software such as NetSuite, Sage Intacct, or QuickBooks.- Exceptional attention to detail and organizational abilities to manage multiple priorities.- Experience working in dynamic and collaborative environments.- Ability to maintain a customer-focused mindset while resolving financial issues.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .