Data Operations Lead

Role Data Operations LeadLocation Chicago ILFTESalary $130K/AnnualAR#471993Candidate must have :Experience in working on Application production support engagements :L1, L2 and L3 supportSLA & Metrics management in application production support projectsIncident Management, Service Request Management, Problem Management which covers IT service managementExpertise in ITIL processesProduction support ticket managementContinuous Service improvements Skill Matrix :Data Operation LeadYears of experienceRating out of 10weightageProduction Support of Data Lake/DWH EnvironmentsOutage, Incident triaging, coordination, communication etc.Data lake/DWHManaging the team supporting ETL and BI expertsTalendSSISSSRSITIL process & ITIL service managementAzure cloud, ADF and SynapseData Operations LeadWe are looking for a passionate and experienced Operations Lead to join our team. You will play a key role in leading and managing our Data operations and managed services support engagement, ensuring efficient and effective delivery of services. Responsibilities:Lead and manage team of ETL and BI experts, fostering a collaborative and productive work environment.Build strong relationships with clients and serve as their primary point of contact for day-to-day data operations and managed services engagement.Facilitate clear and effective communication between internal and external stakeholders, ensuring everyone is aligned and informed.Oversee daily operational activities, identifying and implementing improvements to streamline processes and maximize efficiency.Provide support for the operational and maintenance of the data landscape, leading the engagement with both onsite and offshore teams.Design, implement, and manage operational systems, processes, and policies that are aligned with project goals and client expectations.Prepare key metrics, including support SLA metrics and ITIL ServiceNow reports, presenting them to clients in regular meetings.Continuously develop and implement strategies for operational improvement, driving efficiency and effectiveness.Lead triage activities and provide support during disaster recovery (DR) drills and Major Incident Management (MIM) Qualifications:Overall experience of 15 years.10-12 years of experience in a similar operational leadership role.Hands-on comprehensive experience in managing projects/program which involve Production Support and maintenance of Data lake/DWH EnvironmentsHands-on experience on ITIL processesWell-versed with Outage, Incident triaging, coordination, communication etc. in production support environment.Proven experience in Operational Delivery Management and Data Operations leadership.Proven track record of leading and motivating teams to achieve challenging goals.Excellent communication, collaboration, and interpersonal skills.Strong analytical and problem-solving abilities.Experience working with data integration and business intelligence tools (Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik).Experience with ITIL service management principles and methodologies.Understanding of Service Management process of Incident, Problem, and changeShould be good team player and experience in handling remote teams spread across geographies