Production Support

DescriptionHomeSearch JobsJob DescriptionProduction SupportContract: Plano, Texas, USSalary Range: 65.00 - 68.00 | Per HourJob Code: 368122End Date: 2026-04-12Days Left: 0 days, 3 hours leftApplyMAJOR BANKING CLIENT IS HIRING FOR A APPLICATION SUPPORT!!!Job Title: Application Support SpecialistLocation: Plano, TXWork Arrangement: 3 day in office with 2 day WFHClient Industry: BankingDuration: 12 -18 months ContractSchedule: Monday to FridayAbout the RoleDay-to-Day:Provide production application support for Futures and Options Clearing systems.Monitor production systems using tools such as ITRS Geneos, Splunk, and Dynatrace.Triage and manage production incidents, ensuring rapid service restoration and clear communication to stakeholders.Perform root cause analysis for complex issues and document resolutions and preventative actions.Work with development and infrastructure teams to support deployments, system changes, and server upgrades.Monitor system health and perform capacity management and performance assessments.Analyze logs, system metrics, and batch processes to diagnose system issues.Support problem, incident, and change management processes aligned with ITIL practices.Collaborate with global MAPS teams across multiple regions to maintain consistent service delivery.Must-Have:10+ years of production/application support experience within banking or financial services environments.Strong experience supporting systems on iSeries platforms.Working knowledge of RPG and CL programming on AS400 systems.Experience supporting databases such as DB2 and SQL.Strong understanding of incident, problem, capacity, and change management processes.Experience using monitoring and observability tools such as Geneos, Splunk, Dynatrace, or similar.Ability to analyze logs and troubleshoot systems using Unix/Linux commands.CompensationHourly Rate: 65$-68$ per hourThis range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)About UsAt Collabera, we don't just offer job s-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.Ready to Apply?Apply now or reach out to Ashwini Pawar at ashwini.pawar@collabera.com for more information. We look forward to speaking with you!Job RequirementProduction supportiseries Reach Out to a RecruiterRecruiterEmailPhoneAshwini Pawarashwini.pawar@collabera.com