Program Manager
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Job Title: Program Manager – Contact Center (NICE/Genesys)Location: Dallas, TX (Hybrid – 4 days onsite, Local Only)Duration: 6+ Months (Extendable)Experience: 12+ YearsJob Description:We are seeking an experienced Program Manager to lead end-to-end implementation and transformation of enterprise contact center platforms using NICE or Genesys technologies.Key Responsibilities:Lead implementation of NICE/Genesys contact center platformsDrive architecture for IVR, telephony, routing, and digital channelsManage integrations with CRM and enterprise systemsOversee vendor management and cross-functional teamsEnsure governance, risk management, and successful deliveryRequired Skills:Experience with NICE or Genesys platformsStrong knowledge of IVR, telephony, contact center architectureAPI & middleware integration experienceProgram management (large-scale transformation)Nice to Have:Insurance domainAI-enabled contact center (chatbots, analytics)PMP / Agile certificationIT Recruiter | S4 AnalyticsPlease feel free to reach me at + 1(469)-429-8065