Driver & App Coordinator

*About Epic Rides* Epic Rides is reshaping the rideshare industry by putting power, transparency, and earnings back into the hands of drivers. Unlike traditional platforms that take standard commissions out of every fare, Epic Rides enables drivers to keep *100% of their earnings* for a flat weekly subscription fee. Riders get fair, transparent pricing, and drivers get the income they truly deserve. *About the Role* We are looking for a welcoming, proactive, and tech-savvy *Driver & App Coordinator* to join our team. In this role, you will be the primary point of contact for new drivers embarking on their journey with Epic Rides. You will guide candidates step-by-step through the onboarding process, provide patient and clear mobile app support, and ensure every driver enjoys a seamless signup experience whether over the phone or in person. If you enjoy helping people, thrive in a fast-paced environment, and want to support hard-working drivers in building a better livelihood, we’d love to speak with you! *Key Responsibilities* * *Driver Onboarding & Signup Support:* Walk prospective and newly registered drivers through the full application workflow over the phone, via message, or in person. * *Document Verification Assistance:* Help drivers upload and verify essential documentation (Driver’s License, Vehicle Registration, Proof of Insurance) in the onboarding portal. * *Background Check Coordination:* Monitor background check progress via our partner portal (Accurate), send reminders for expiring links, and guide drivers on next steps. * *App & Wallet Orientation:* Assist approved drivers with downloading the mobile app, toggling online status, navigating service settings, and setting up their Wallet for payouts. * *Outreach & Daily Follow-Ups:* Execute structured daily check-ins for pending applications, missing documents, and welcome calls to ensure candidates complete their setup efficiently. * *Problem Resolution:* Serve as a clear, reassuring support resource for driver questions regarding account status, weekly subscriptions, or app navigation. * *Record Keeping:* Log all call interactions, driver notes, and follow-up tasks accurately in the admin CRM panel after every interaction. *Requirements* * *Experience:* 1–3 years of experience in customer service, onboarding support, call center operations, or administrative coordination. * *Communication Skills:* Exceptional verbal and written communication skills with a warm, encouraging, and professional tone. * *Tech-Savvy:* Comfortable navigating web applications, admin panels, CRM tools, and guiding users through iOS and Android mobile app settings. * *Bilingual Advantage:* Proficiency in both *English and Spanish* is strongly preferred to support our diverse driver community. * *Detail-Oriented & Organized:* Ability to track multiple candidate files simultaneously, follow up promptly, and keep CRM data pristine. * *Empathy & Problem-Solving:* Genuine enthusiasm for helping people, exercising patience when troubleshooting technical or document issues. *Why Join Us?* * Be part of a mission-driven team dedicated to fair pay for drivers and transparent pricing for riders. * Opportunity to grow your career within a rapidly expanding company. * Supportive, collaborative work culture focused on team success. Pay: $20.00 per hour Expected hours: 40.0 per week Work Location: In person