Process Automation Analyst

Job DescriptionResponsible for the analysis, design, delivery, and maintenance of process automation across the enterprise. Works with internal clients to capture "as-is" processes and map "to-be" processes. Brings business process knowledge to ensure processes are reengineered and made ready for automation. Supports the development, testing, and deployment of automated solutions. The Business Process Automation Analyst will also be called upon to assist with managing the Virtual Workforce of robots and automation, including acting as a team leader for the robots, and reporting as required on the performance, throughput, and accuracy of the robots which have been built.Essential FunctionsRobotic Workforce Management: Ensure oversight and uptime of the Ryder robotic workforce, ensuring appropriate reporting on daily results is complete and accurate. Initial first level support and triage of issues with robots in productionRequirement Gathering: Conducts and documents automation feasibility analysis. Produces keystroke level process maps and designs/builds automation in one or more tools. Understands the steps in the process and any complications or dependencies. Presents summaries of findings to leaders, technology partners, and client, walking them through "to-be" designs of automated processesRequirement Delivery: Work closely with internal team to ensure requirements are accurately mapped and suitable for development. Track progress daily or weekly as appropriate, provide updates for sprint reviews and in-progress demonstrations to SME's and leadershipOpportunity Discovery: Work with Automation Center of Excellence (COE) management to identify, document, and prioritize automation opportunities. Work with SMEs to understand end-to-end processes, identify automation blockers and suitability of the process for automationStay up to date on automation tools, best practices, and process improvement across multiple industries and technical tools. Contribute to discussion on additions or changes to Ryder's toolkit, structure, and COE rolePerforms other duties as assignedSkills and AbilitiesDemonstrates analytical skillsStrong verbal and written communication skillsAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Ability to work independently and as a member of a teamFlexibility to operate and self-driven to excel in a fast-paced environmentCapable of multi-tasking, highly organized, with excellent time management skillsDetail-oriented with excellent follow-up practicesAbility to work closely with product, architecture, and project teams (preferred)Comfortable working in ambiguous or unclear situations (preferred)Excellent coordination, communication, and documentation skills. (preferred)Self-motivated, driven, and ability to work without direct supervision (preferred)QualificationsBachelor's degree in Business, Operations, Accounting, Engineering or TechnologyOne (1) year or more exposure to Six Sigma / Lean projects, Technology Deployments, Operational Improvement Background, or Involved in Corporate Change Management initiativesThree (3) years or more Large Technology Deployments, Six Sigma / Lean projects, Leading Corporate Change Management initiatives preferredTwo (2) years or more Business Process Analyst, Project Analyst, or similar role preferredProject Management Professional (PMP) Certification (1 1/2 Years, preferred)Certified Six Sigma Black Belt (1 1/2 Years, preferred)Other Certified Scrum Master (CSM) (1 1/2 Years, preferred)Other Certified Product Owner (CSPO) (1 1/2 Years, preferred)Other Lean Certification (1 1/2 Years, preferred)Other American Society for Quality (e.g. Process Analyst) (1 1/2 Years, preferred)Project Management Principles; beginner levelExcel, Visio, or Project knowledge; intermediate level; preferredSQL knowledge; intermediate level; preferredUnderstanding of, and Experience working with: Supply Chain Management or Logistics processes; intermediate level; preferredJob CategoryData Science & AnalyticsCompensation InformationThe compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type: SalariedMinimum Pay Range: 70000Maximum Pay Range: 70000Benefits InformationFor all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Security Notice for ApplicantsRyder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat-type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com.J-18808-Ljbffr