Billing and Collection Specialist

Billing And Collection SpecialistThe Billing and Collection Specialist works inside the Oral Health Center and is responsible for dental billing and collections along with providing exceptional customer service to our patients. Essential Duties and Responsibilities: Greets and assists patients warmly, ensuring a positive experience Answers phone calls, addresses inquiries, and provides information about dental services Collects patient payments, issues receipts, and maintains accurate financial records Updates and maintains patient records in the practice management software Verifies insurance eligibility, coverage and benefits for patients Accurately prepares and submits dental claims with supporting documents in a timely manner Audits correct dental codes are linked to the procedure Monitors claims before filing Follows up on unpaid claims and ensure timely collection of payments from insurance companies and patients Assists in updating insurance carrier's allowable and rules as they change Works with payers to resolve claim issues Reviews claims rejection reports and corrects any issues Research outstanding claims > 30 days in a timely manner Works with responsible parties to reconcile past due accounts Assists patients with payment plans and payment arrangements Assists with special projects and other assignments delegated by Director of Finance Qualifications: Knowledge typically obtained through high school diploma or equivalent Experience in billing and collections Prior front office or administrative experience Knowledge of dental insurance, CDT code, and HIPAA compliance Courteous and able to exercise diplomacy when working with patients and coworkers Proficient with current office technology and willingness to learn new applications and systems Strong organizational skills and attention to detail Preferred Qualifications: Experience in dental billing and collections Equal Opportunity Employer KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law. Annual Security Report KCU is committed to providing a safe campus for students, faculty, and staff. Our annual campus security report lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. Thank you for your interest in a career at KCU!