Client Services Representative

Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. The Client Services Representative is responsible for Tickets.com software configuration, data migration, and interface/integration initiatives for a set of clients to ensure systems are set up as designed and per client requirements. This position will prepare, create and maintain ticketing on-sale events, and develop/run reports for clients on Tickets.com ticketing software. In addition, it will promote and implement best practices as a subject matter expert.The Client Services Representative is the liaison between their assigned clients and Tickets.com, responsible for ensuring assigned clients are aware of and taking advantage of all Tickets.com products and features. This position will also require the Client Services Representative to advocate on the behalf of their assigned client base features and functionality requests.ResponsibilitiesFrontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotionsSoftware maintenance, report configuration and executionManage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale eventsTrain box office staff on ticketing softwareAct as a liaison to a host of Tickets.com departments, including call centers, and web operationsWork with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign CreatorExercises independent thought and judgment when dealing with client and user requests and resolution of issuesConsults with users and provides intellectual information regarding the ProVenue applicationPerforms systems tests, analysis, and configuration to ensure system is in excellent running orderProactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use casesAssist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and managementProvide ongoing client support to assigned client baseAdvise client on how to best use ticketing system to meet their business needs.Promote Tickets.com features, functionalities, including but not limited to 3rd party offeringsAll other duties as assignedQualifications And SkillsBachelor’s degree or equivalent combination of education and experienceMinimum two (2) years of experience configuring ticketing softwareBox office experience preferredComputer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as neededRemote evening and weekend availability, as requiredMust be client service orientedExcellent communication skills, both verbal & writtenDetail oriented, organized, proven ability to follow up on tasksSelf-starter, able to prioritize and work independently with minimal supervisionWork effectively under pressureSalary Range: $62,500 - $67,000 (Base Salary) + BonusAs a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, TDC believes in providing a competitive compensation and benefits package for its employees.Top TDC Perks & BenefitsCompetitive Benefits PackageCompany 401K ContributionPaid Time Off and HolidaysPaid Parental LeaveAccess to Free Tickets to Baseball Games & MLB.TVDiscounts at MLB Store | MLBShop.comEmployee Assistance Programs (EAP)Onsite/Online Training & Development ProgramsTuition ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsurancePet InsuranceWhy MLB?Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.California Residents: Please see our California Recruitment Privacy Policy for more details.Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.Are you ready to Step Up to the Plate? Apply below!