Patient Access Representative

Job TypeFull-timeDescriptionJob Title: Patient Access RepresentativeSummaryJob DescriptionThe Patient Access Representative role has a full understanding of the entire revenue cycle and addresses a variety of patient inquiries. This role is important in achieving excellent patient satisfaction results. The Patient Access Representative role is critical in optimizing patient collections, maintaining accurate balances of patient accounts, and reducing outstanding receivables.ResponsibilitiesAnswer all incoming patient calls to the Revenue Cycle central business office Explain all financial balances to patients as requiredAnswer all billing inquiries from patients to ensure their full understanding of financial obligationsCollect patient balancesRun credit card payments received in the central business officeProvide payment options to patients which includes budget plans and/or the financial hardship processIdentify, correct and/or communicate errors on claims to applicable Revenue Cycle teams and/or Clinic officesEnsure timely resolution and follow up communication to patientsOther duties as assignedMaintain a clean and safe work environmentThis is a hybrid positionRequirementsRequirementsEducationHigh School Diploma or EquivalentCertifications/LicensureNot applicableExperienceAccounts Receivable knowledge, minimum one yearMinimum two years experience in Healthcare Revenue CycleProfessional communication and proven excellence in customer serviceTechnical SkillsAdheres to organizational policies and procedures, including Corporate Compliance Program, HIPPA regulationsKnowledge of Medicare, Medicaid, HMO/PPO/EPO, Work Comp and Commercial Insurance operating procedures Soft SkillsAbility to effectively correspond and interact with patients, insurance payers, co-workers, management, and providers both written and verbalExhibit teamwork and a positive attitude in the workplaceSkilled in planning/organization, follow up, delegation, problem solving, and stress toleranceAbility to work in a fast-paced environmentPhysical RequirementsStand or sit for extended periods of timeThis description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off. Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Salary Description$23.00-$27.00/hour based on skills/experience