Senior Operations Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Senior Operations ManagerRegular Full Time W0066-Greenville, SC, Greenville, SC, US3 days ago Requisition ID: 1089Who We AreHarte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.Position OverviewThe Harte Hanks Sr. Operations Manager is responsible for managing the day-to-day activities of an account which includes building client relationships, managing customer communication, and coordination of multiple service lines for successful program delivery, problem solving, and team leadership.To provide short- & long-range management of account(s) activity.Liaison between Harte-Hanks (all areas) and the client.Monitor all program activities to ensure processes, procedures and client commitments are being followed and achieved.Key ResponsibilitiesManage the daily activities of account management/ and support staff, including but not limited to Inventory Management, Distributions, Customer Service and Order Processing/Fulfillment.Provide directions to other account management and support staff, promoting consistent, tactical account management business practices.Facilitate problem identification and resolution.Ensure client commitments are consistently achieved.Support multiple special projects, as required, simultaneously.Ensures alignment between operational plans and budgetary expectations.Requirements3 years' minimum experience as a Senior Ops Manager / Site Director (or equivalent)Experience implementing impactful change management and integrating innovation/analytics/insights into their operations.Strong organizational, time management and presentation skills.Ability to manage multiple time sensitive, deadline-oriented projects simultaneously, in a fast-moving environment.Ability to clearly communicate (written/verbal) with internal and external audiences.Strong problem solving and analytical skills.Proven experience in strategic operations management, including budget oversight, forecasting and long-term planning.Experience leading leaders (managers/supervisors) and developing high-performing teams.Proficient in Word, Excel, PowerPoint, and Tableau.Ability to translate operational data into actionable insights and strategic decisions.Detail-oriented, self-motivated & able to work well independently.Position is Onsite in Greenville South CarolinaPreferred Training/Experience:5 years' business experience in a related industry (project management, customer service, direct marketing or service bureau experience)Background working with BPO partners or outsourced operations.Financial - invoice reconciliation, performance-based programs and contract adherence.What We OfferGroup Health and Wellness (Medical, Dental, and Vision)Health Savings Account (HSA)Educational AssistanceVoluntary plans, including critical illness, accident, and hospitalization401k plan with Company Match and Roth contributions | Immediate vestingPet Insurance, free legal services, employee discount programs, and moreEqual Opportunity Employer / M / F/ H / VThis job description is intended to outline the general scope and level of work expected from employees in this role. Actual duties, responsibilities, and qualifications may vary depending on the specific assignment or team.J-18808-Ljbffr