Scheduling Officer (SACT)

Employer headingScheduling Officer (SACT)Band 3Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.Job OverviewWe are looking for a Band 3 Scheduling Officer to join our SACT scheduling team in Cumbria.The role will be an office based admin position dealing with telephone queries from patients undergoing cancer treatment, scheduling in appointments for systemic anti-cancer therapies (SACT) and be part of the wider MDT involved in the patient pathway. The role is fast paced, requiring strict attention to detail and ability to multi task.The ideal candidate should have excellent computing skills, communication skills and able to liaise with patients. An understanding of cancer waiting times or experience in working in a cancer related role is highly advantageous.37 Hours 30 Minutes/WeekInterview date 27 May 2026You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancyNO AGENCIES PLEASEMain duties of the jobNCCC/NC is a large clinical board with patients being treated in a number of locations. The main duties of the role will include:Receiving referrals for cancer treatmentBooking patients in for pre assessment clinicsBooking patients in for SACT treatments Managing deferrals of patient appointmentManaging a busy email inbox and responding to queries in a timely mannerAnswering telephone queries and communicating with patients/relatives.Liaising with nursing and medical staffWorking for our organisationAs a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.With around 2 million contacts with patients every year, we deliver care from:Royal Victoria Infirmary (RVI)Freeman HospitalNewcastle Dental HospitalCramlington Manor WalksUrgent treatment centresNewcastle Fertility CentreNorthern Centre for Cancer Care, North CumbriaNorthern Genetics ServiceThese include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.We also have offices at Regent Point in Gosforth and community sites.Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation TrustDetailed Job Description And Main ResponsibilitiesTo receive referrals and schedule patients for out-patient chemotherapy for cancer.To provide co-ordination of the patient pathway. A key feature of the post will be to act as the link between the patients, oncology wards, consultants, planning department chemotherapy outpatients, treatment machines and medical records in co-ordinating the treatment plan for each patient ensuring department, chemotherapy outpatients, treatment machines and medical records in coordinating the treatment plan for each patient ensuring cancer targets are not breached.To be part of a team responsible for ensuring waiting time targets are met, using analytical, judgement, influencing and persuasion skills within the multi-disciplinary team environment.To allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.To maintain awareness of service delivery developments and contribute to the implementation of change within the service.To participate in all aspects of the administration service within Chemotherapy as required. Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.Ensure case notes, x-rays and results are available for the commencement of patients chemotherapy treatment.To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc.) Person specificationQualifications & EducationEssential criteriaEducated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience Minimum of 5 GCSEs grade 4 or aboveNVQ level 3 or equivalent or equivalent experienceDesirable criteriaECDL, Microsoft Office Specialist or equivalent experience including Mathematics and EnglishKnowledge & ExperienceEssential criteriaMust have a familiarity with Hospital Information Management Systems such as PAS and of medical terminologyKnowledge of NHS Waiting Times DirectivesKnowledge of ConfidentialitySignificant clerical experience in an administrative role in a NHS / health care environmentCustomer Service experienceMust be experienced in Microsoft Office packages (Excel, Word, etc.)Desirable criteriaKnowledge of Cancer Waiting Time TargetsPrevious experience in a higher clerical roleSkills & AbilitiesEssential criteriaExcellent communication and interpersonal skills across a multi-disciplinary teamExcellent organisational and time management skills with the ability to prioritise tasksThe ability to prioritise own workload effectivelyHigh level of accuracy, the presentation of information and attention to detailImportant note on completion of reference section of Application FormAll references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.Employer certification / accreditation badgesApplicant requirementsThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.Documents to downloadJD (PDF, 277.8KB)Newcastle Staff Benefits (PDF, 274.4KB)Behaviour and Civility Charter (PDF, 93.8KB)Apply online nowFurther details / informal visits contactName Phillipa Graham Job title Senior Sister Chemotherapy Email address phillipa.graham@nhs.net Telephone number 01228 616826 Additional informationVictoria JohnstonSenior Sister Chemotherapy01228 616826