Desktop Support & IT Assets Specialist

As a Desktop Support & IT Assets Specialist in Pinion's Firm Technology Group (FTG), you'll be the first line of support empowering our teams to do their best work. From computer refreshes to new user provisioning and Tier 1 troubleshooting, you'll deliver exceptional internal client service that directly impacts productivity across the firm. If you enjoy solving technical problems, supporting others, and improving the technology experience for your colleagues, this role offers the opportunity to make a clear and meaningful impact. This is an in-office role based out of one of the following Montana offices: Helena, Billings, Bozeman, Missoula, and Great Falls.Why Pinion?Pinion is the nation's leading food and ag consulting and accounting firm, helping clients and communities thrive through bold thinking and innovation. We foster a collaborative, growth-oriented, and joy-filled culture where professionals are empowered to make a meaningful impact.What You'll Be Doing:Support day-to-day technology operations, including: Completing computer refreshes and imaging new devicesCreating and configuring new user accountsProviding Tier 1 support for software, hardware, and system access issuesManaging user profiles and hardware setupDeliver friendly, high-quality internal customer service to employees across the firmTroubleshoot technical issues, identify trends, and elevate root causes when appropriateOversee inventory management, hardware tracking, and equipment organizationCollaborate with team members to improve processes, enhance the user experience, and contribute to firmwide technology initiativesParticipate in occasional evening or weekend work to support projects or system updatesWhat You'll Need for This Position:1-3 years of IT support experienceWorking knowledge of: Windows Active Directory, Microsoft Office Suite, Windows 11, Computer imaging and user profile creation, and Computer hardware components and configurationStrong troubleshooting skills with the ability to identify trends and root issuesSolid organizational skills, especially related to inventory managementAbility to prioritize multiple tasks while producing accurate, reliable workProven ability to collaborate positively to achieve team and firm goalsCuriosity, initiative, and excitement for learning new technologiesDigital FluencyComfort navigating and supporting modern workplace toolsAbility to learn new systems quickly and adapt to evolving workflowsUnderstanding of how technology solutions enhance productivity and user experienceCritical ThinkingAbility to diagnose issues methodically and logicallyWillingness to ask deeper questions, explore non-obvious causes, and propose practical solutionsSound judgment in balancing speed, accuracy, and user needsWhat's in it for you:A people-centered culture, with fun included among our core firm valuesOpportunity to work with an IT team with an immense amount of experience and knowledgeAbility to work hands-on with cutting-edge technologyWe offer a competitive compensation and excellent benefits package, including health, dental, vision, life and disability insurance, 401k/profit sharing, paid time off and holidays, flexible work arrangements, and paid parental leave.Compensation:In some states and municipalities, Pinion is required by law to include a reasonable estimate for range of compensation. When making compensation decisions, Pinion takes into account a variety of factors including but not limited to experience, skills, certifications/licenses, and geographic location. The wide range for this role reasonably accounts for these factors. Specific compensation decisions are made based on the facts and circumstances of each case. A reasonable estimate of the current range is $25-$30 per hour.EEO:Pinion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.J-18808-Ljbffr