Branch Manager – SITECH Tri Rivers

SITECH Branch ManagerAbout UsLooking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.What You Will DoThe SITECH Branch Manager is responsible for leading and managing the day-to-day operations of a SITECH branch, including customer support, service coordination, inventory control, and employee leadership. This position plays a critical role in ensuring exceptional customer experience while supporting profitable growth of construction technology solutions.The Branch Manager serves as the operational leader for the branch and works closely with SITECH sales representatives, technology support teams, dealership personnel, and customers to ensure efficient delivery and support of SITECH products and servicesEssential Duties & ResponsibilitiesBranch Operations & LeadershipLead daily branch operations including parts, service scheduling, work orders, inventory, and customer supportEnsure compliance with company policies, financial controls, safety standards, and operational proceduresPromote a customer-focused culture emphasizing responsiveness, accountability, and professionalismServe as the primary point of leadership for branch employeesCustomer & Sales SupportSupport SITECH sales representatives by coordinating equipment preparation, order fulfillment, pricing support, and documentationMaintain strong working relationships with contractors, dealer sales teams, and internal departmentsSupport customer issue escalation and resolution related to technology, service, and operationsRepresent SITECH professionally within the local construction and technology marketTechnology & Service CoordinationCoordinate technology support and installation activities with technicians and field personnelEnsure readiness of machine control systems, base/rover equipment, and software prior to deliveryPartner with technology specialists to support customer training and adoptionWork with Trimble and Caterpillar technology partners as neededInventory, Financial & Administrative ManagementManage branch inventory including receiving, tracking, transfers, and replenishmentOversee accuracy of work orders, invoicing, warranty claims, and rental transactionsSupport branch budget adherence, cost control, and profitability objectivesEnsure proper documentation and audit-ready processesPeople Development & PerformanceLead, coach, and develop branch employees including counter sales, warehouse, and support rolesSupport onboarding and training of new team membersConduct performance evaluations and provide ongoing feedbackAssist with succession planning and knowledge transfer within the branchOther RequirementsAbility to work in a branch and warehouse environmentAbility to lift and move moderate-weight equipment as neededOther duties as assignedWhat We Expect Of YouWe all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.Basic QualificationsEDUCATION & EXPERIENCE5+ years of experience in construction, heavy equipment, or technology-related operationsPrior supervisory or leadership experienceExperience working in a SITECH, Trimble, Caterpillar, or dealer environmentKnowledge, Technical Skill, & AbilitiesFamiliarity with ERP, CRM, and dealership business systemsUnderstanding of construction workflows and jobsite technology applicationsStrong customer service, organizational, and problem-solving skillsWorking knowledge of construction technology solutions preferred (machine control, GPS, surveying, software)Ability to coordinate effectively across sales, service, and operations teamsStrong communication skills and professional demeanorWhat’s In It For YouAt Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.The BasicsVarious medical plan options, including a no-cost optionVision and dental insuranceEmployer-paid short-term and long-term disability insuranceEmployer-paid basic life insurance401k matchingProfit Sharing8 paid holidays annuallyInitially up to 15 days of Paid Time Off annually with increase after five years of serviceEmployee Assistance Program (EAP)What Sets Us ApartCompetitive payExposure to world-class CAT training and developmentTuition ReimbursementTool Purchase Assistance to buy high-quality tools at deep discountsAnnual stipend toward the purchase of work bootsCompany Incentive Bonus ProgramPaid Veteran holiday annually to all service membersTraining and Development programsWork uniforms and professional cleaning servicesFinancial Wellness programsThompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.Listing is current as of May 27, 2026 09:45 AM