Solutions Engineering Operations Specialist- Remote

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The RoleAs the Solutions Engineering Operations Specialist, you will be involved in analyzing existing operational processes and systems within the SE Organization to identify areas for improvement and designing innovative solutions to optimize operations. It includes providing ongoing support and maintenance for these solutions, collaborating with cross-functional teams to ensure they meet business needs, and effectively communicating with stakeholders for requirement gathering, updates, and training.What You’ll DoEssential Duties And ResponsibilitiesAnalyze existing operational processes and systems to identify areas for improvement within the SE Org (for functional execution)Design and develop innovative solutions to optimize SE operationsProvide ongoing support and maintenance for implemented solutions with SE Org, such as Confluence.Work closely with cross-functional teams including IT, product development, and customer support to ensure solutions meet business needs.Communicate effectively with stakeholders to gather requirements, provide updates, and deliver training on new solutions – working with Sales Enablement where possible.Monitor the performance of implemented solutions and gather feedback for continuous improvement. (example Confluence, Trumpet, Loopio, Calendly)Stay updated with the latest industry trends and technologies to propose innovative solutions. Working with SE leadership on the implementation of our operational framework.Ensuring reporting and analysis is embedded into the everyday SE work processes so that making data-driven decisions is a part of our daily habits.Establish a program management structure, and the capacity to execute on key functional programs – maintenance of SE labs, shared labs etc.What You’ll Bring5+ years’ experience working in or with a pre-sales organizationProject Management experienceCreativity and ability to communicate ideas effectivelyDedicated and self-motivated with strong interpersonal/teamwork skillsExperience in working within cross functional teams, and maintaining leadership-level relationshipsPragmatic and dynamic approach to problem solvingFluent English, both spoken and writtenIAM/PAM ExperienceNice To Have5+ years’ experience in a cyber-security related domainExperience of supporting a dispersed teamExperience in technical trainingExperience with Skytap or similar cloud-lab providersExperience in IAM/PAM related technologiesExperience of working within a channel-sales organizationExperience working with PowerBI & SFDCBetter TogetherDiversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com.