Temporary Support Associate

OverviewCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what's possible.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.ResponsibilitiesWelcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.Serve as a brand ambassador internally and in the local market; support social media engagement.Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.Suggest add-on products, promote gift cards, and capture customer information where permitted.Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.Manage stock levels, replenish sales floor, and execute visual merchandising updates.Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.Maintain housekeeping standards and adhere to Loss Prevention guidelines.Qualifications1+ year of retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.Possesses current knowledge of fashion trends and competition in the marketplace.Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet), utilize walkie talkie, read price and product release sheets.Strong attention to detail and organizational skills.Ability to multitask in a fast-paced environment.Excellent communication and customer service skills.Ability to work in a fast-paced environment.Strong English language proficiency (for EU).ScheduleAbility to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.Our CompetenciesCourageDoesn't hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; faces up to problems quickly and directly; is not afraid to take necessary action.CreativityComes up with new and unique ideas; makes connections among previously unrelated notions; seen as original and value-added in brainstorming settings.Customer FocusIs dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for product and service improvements; establishes and maintains relationships and earns trust and respect.Dealing with AmbiguityManages change well; can decide and act without all details; handles risk and uncertainty effectively.Drive for ResultsConsistently exceeds goals; is bottom-line oriented; pushes for results.Interpersonal SavvyRelates well to all kinds of people; builds rapport; uses diplomacy and tact; can diffuse tension.Learning on the FlyLearns quickly when facing new problems; open to change; analyzes successes and failures for improvement.People Managers CompetenciesStrategic AgilitySees ahead; anticipates future consequences; can articulate visions and strategies.Developing Direct Reports and OthersProvides challenging tasks; conducts development discussions; creates development plans.Building Effective TeamsBuilds morale and spirit; fosters open dialogue; defines success for the whole team.Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position, without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.Tapestry will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.Base Pay Range: $15.00-$21.75. Tapestry will comply with minimum wage requirements and applicable pay laws.Benefits may include medical, dental, vision insurance; 401(k); paid parental leave; commuter benefits; disability insurance; and tuition assistance. For a complete list of U.S. Corporate Compensation & Benefits, please refer to the official policy.J-18808-Ljbffr