Associate System Administrator

First National Bank of America is seeking a detail-oriented and technically capable Associate System Administrator to join the IT Operations team. This role focuses on the execution of established IT operational tasks and supports day-to-day technological needs across the organization. The Associate System Administrator is an implementation-focused position (not a design or engineering role) responsible for workstation deployment, inventory management, helpdesk escalation support, and routine system administration.Responsibilities:Image, configure, deploy, and maintain workstations and endpoints in accordance with established build standards, procedures, and change schedules.Perform hardware and software installations, updates, replacements, and patching activities within defined processes.Monitor endpoint health using MDM and related tools, escalating issues according to documented escalation paths.Maintain accurate hardware asset records, including receiving, labeling, assignment, transfer, audit support, and end-of-life disposition.Document all work thoroughly in the ITSM ticketing system, ensuring accuracy for audit, reporting, and knowledge sharing.Support employee onboarding and offboarding by provisioning, recovering, and tracking equipment per defined procedures.Serve as an escalation point for Helpdesk tickets requiring workstation-level access, configuration changes, or elevated permissions beyond Level 1–2 support.Perform routine system administration tasks and execute assigned IT project activities under the direction of senior IT staff or management.Qualifications:Strong organizational, time‑management, and cross‑team collaboration skills.Clear verbal and written communication skills, including thorough ITSM documentation.Intermediate IT support or system administration experience beyond Level 1–2 Helpdesk; A+ or Network+–equivalent knowledge.Hands‑on experience with workstation deployment, hardware/software support, and routine system administration.High attention to detail with the ability to follow documented procedures and runbooks.Employee benefitsMedical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00Dental – Premiums as low as $0.00Vision – Low premium PlanDiscounted childcarePet InsurancePaid Time Off (PTO)401k with employer match