Organizational Change Management (OCM) Coordinator

City : Austin State : Texas Neos is Seeking an Organizational Change Management (OCM) Coordinator for a contract role with our client in Austin, TX. ***REMOTE - ONLY CANDIDATES CURRENTLY RESIDING IN TEXAS WILL BE CONSIDERED*** DESCRIPTION OF SERVICES The Texas Comptroller of Public Accounts (CPA) requests responses from qualified Respondents to provide Organizational Change Management (OCM) and agency transition support services for the Centralized Accounting Payroll/Personnel System (CAPPS) State of Texas Accounting and Reporting Resource (STARR) financial system implementation. CPA is seeking experienced change management professionals to coordinate agency communications, support User Acceptance Testing (UAT), Train-the-Trainer (TTT), and End User Training (EUT) activities, with the goal of ensuring a successful transition for the over 200 state agencies and institutions of higher education that interface with CPA's statewide financial systems. Successful adoption of CAPPS STARR will require more than awareness; end-user agency staff must feel capable and ready to operate in the new environment. The selected Vendor's Candidate will support that outcome by focusing on clarity, competence-building, and participation at the agency level. For information regarding CPA's CAPPS STARR Program, visit: CAPPS - State of Texas Accounting and Reporting Resource (STARR) SCOPE OF SERVICES Services Overview The selected Vendor's Candidate will work alongside CPA's OCM team to support agency coordination, communications, and readiness to support the CAPPS STARR implementation. Central coordination authority and agency relationships remain with CPA; the selected Vendor's Candidate's function is to extend CPA's reach by serving as a structured OCM liaison to state agencies throughout testing, training, and transition activities. Position Requirements The CPA Work includes, but is not limited to, the following: Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS STARR Program. The Comptroller retains ownership of all system decisions, training content, policies, and final communications. All work products are subject to CPA review and approval. Services to be delivered under this engagement are organized into the following functional areas: Stakeholder and Agency Liaison Support The selected Candidates will work alongside and under the direction of CPA's OCM team to support agency coordination, communications, and readiness. Scope includes, but is not limited to:Maintaining familiarity with CPA-approved CGI OCM, training, and testing deliverablesParticipating as a standing attendee in CPA-led OCM and training team meetingsEstablishing and maintaining a structured engagement model for interfacing with designated agency points of contactSupporting CPA by coordinating communications to agencies related to testing, training, and transition activitiesTracking agency readiness inputs including participation levels and escalation topicsFacilitating feedback loops between agencies and CPAReinforcing CPA-approved guidance, timelines, and expectations to agency stakeholders Change Management and Readiness Planning OCM Coordinators will execute change management and readiness activities as directed by the OCM Lead. Scope includes, but is not limited to:Tracking and updating agency-level readiness data across testing, training, and transition milestonesDeveloping change and readiness artifactsMonitoring and reporting on agency readiness risks and themesSupporting Business Readiness Assessment data collection User Acceptance Testing (UAT) Support OCM Coordinators will manage day-to-day agency logistics and communications related to UAT participation. Scope includes, but is not limited to:Coordinating agency communications related to UAT schedules, roles, and expectationsSupporting agencies in understanding UAT objectives and participation responsibilitiesAttending CPA-led UAT coordination meetingsTracking agency participation and UAT completionSupporting coordination of UAT-related artifacts and guidance Train-the-Trainer (TTT) Support OCM Coordinators will manage TTT logistics and agency communications. Scope includes, but is not limited to:Supporting CPA in coordinating communications related to TTT schedules, materials, and trainer expectationsReinforcing roles and responsibilities of agency trainersAssisting with dissemination and clarification of training materialsCollecting and summarizing agency feedback related to training preparedness End User Training (EUT) Support OCM Coordinators will manage EUT logistics and agency outreach. Scope includes, but is not limited to:Supporting CPA in coordinating EUT logisticsAssisting agencies in understanding EUT expectations and training pathwaysTracking EUT participation and completion ratesCollecting and summarizing agency feedback following training delivery Communications Support OCM Coordinators will execute the communications plan as directed by the OCM Lead and CPA. Scope includes, but is not limited to:Supporting development and distribution of CPA-approved communicationsCoordinating recurring updates related to testing, training, and transition milestonesSupporting FAQs, talking points, and change-related messagingMaintaining a log of agency communications and escalations Reporting and Governance Support The selected Candidates will provide defined reporting to support visibility into agency readiness and transition risks. Scope includes, but is not limited to:Contributing participation data, agency engagement inputs, and escalation logsIdentifying and elevating systemic risks and issuesProducing pre-milestone readiness summariesSupporting the OCM Lead in gathering agency inputProviding weekly status reports to the CPA Contract Manager OTHER SPECIAL REQUIREMENTSHave experience in gathering business requirements for large projectsWork independently in a diverse team environment with on-site and remote team membersHave strong written, verbal, and interpersonal communication skillsHave knowledge of project management methodologiesHave experience with large-scale ERP or enterprise system implementations in a coordination or change management capacityHave problem-solving skills and the ability to multitaskHave experience with change management coordination across a large, geographically distributed stakeholder populationHave experience supporting UAT, Train-the-Trainer, or End User Training coordination activities for a major system implementationPerforming other related Work as assigned CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements 7 years Required Experience in program coordination, stakeholder communications, change management support, training logistics, or a directly related field. 7 years Required Experience managing structured activities across multiple concurrent workstreams and a large, diverse stakeholder population, including tracking participation or engagement data, producing status reports, coordinating schedules and communications. 5 years Required Experience coordinating user participation/communications for large-scale IT implementations. 5 years Required Extensive experience coordinating User Acceptance Testing (UAT), Train-the-Trainer (TTT), and End User Training (EUT) logistics for major system implementations. 5 years Required Experience tracking/analyzing user readiness inputs, participation data, and escalation topics across a large population. 5 years Required Experience maintaining coordination artifacts including communication logs, agency contact directories, participation trackers, and readiness reporting inputs in support of a OCM team. 5 years Required Experience supporting large-scale technology implementations or enterprise system transitions in a coordination or liaison role. 5 years Preferred Texas public sector experience strongly preferred. 5 years Preferred Functional experience with CGI Advantage software, or equivalent application. 5 years Preferred Experience with CPA's legacy Statewide Financial Systems production support activities. 2 years Preferred Working experience within a structured OCM framework (Prosci ADKAR, ACMP CCMP, or equivalent). 2 years Preferred Prosci certification, Certified Change Management Professional (CCMP), or Change Management Advanced Practitioner (CMAP) credential. #DICE #LI-KS