Medical Office administration

Job Description BonusCervello-Wellness is seeking a compassionate, highly organized Medical Office Administrator (Bilingual English/Spanish) to support daily operations at our outpatient mental health clinic. This role ensures a smooth patient experience, supports providers, and maintains compliance with HIPAA and behavioral health privacy standards.Key ResponsibilitiesGreet and support patients with professionalism and empathySchedule intakes, therapy, med management, and follow-ups (in-person + telehealth)Manage phones, emails, and portal messages; route concerns appropriatelyMaintain accurate EHR documentation (intake forms, consents, ROI, demographics, insurance)Verify insurance eligibility, support authorizations/referrals, collect copays/balancesTrack cancellations/no-shows, manage waitlists, and coordinate provider calendarsAssist with office operations, supply ordering, and administrative support for cliniciansFollow clinic safety/crisis-routing protocols (non-clinical) and maintain confidentialityRequirementsBilingual (English/Spanish) requiredMinimum 5 years of experience in a medical or mental health office settingStrong scheduling, customer service, and data accuracy skillsComfortable with EHR/EMR systems, phone systems, and basic telehealth troubleshooting