Remote Bilingual Customer Service Representative

1. About Our Client:This organization operates in the customer experience and business transformation industry, addressing the challenge of managing complex customer interactions across multiple channels. It offers technology-enabled and human-assisted digital solutions to enhance customer experience, leveraging artificial intelligence and omnichannel orchestration. With over 40,000 employees across 46 locations in 13 countries, the program manages nearly half a billion customer interactions annually for more than 150 clients, helping brands build emotional connections and drive digital transformation.2. About the Opportunity:The Remote Bilingual Customer Service Representative role involves delivering high-quality customer service by resolving inquiries related to service issues, billing, and product enhancements. This position is responsible for owning each customer interaction with the goal of achieving one-call resolution, directly impacting customer satisfaction and loyalty. The role requires applying troubleshooting skills and empathy to meet customer needs effectively in a fast-paced environment.3. Responsibilities:• Respond to customer inquiries regarding service issues, billing, and product enhancements.• Provide solutions and support aimed at one-call resolution.• Manage all interactions independently, ensuring customer satisfaction.• Engage actively and listen attentively to customer concerns.• Apply troubleshooting skills to resolve problems efficiently.4. Requirements:• At least 18 years of age.• High School Diploma or GED.• Experience in customer interaction, problem-solving, and building connections.• Excellent communication skills in both verbal and written English and Spanish (CEFR B2 level or higher).• Ability to demonstrate empathy and deliver solutions in a dynamic environment.• Quick learner capable of applying new knowledge in real time.• Availability for full-time or part-time schedules.• Personal Windows 11 PC meeting specified hardware and connectivity requirements.5. Pay Range and Compensation Package:• Starting pay of $15.00 per hour plus an additional $1 per hour bilingual differential.6. Benefits & Perks:• Paid training and continuous development.• Promotion opportunities from within.• Medical, Dental, and Vision benefits after 60 days of employment.• Participation in 401(k) and stock plans.• Paid time off.• Employee perks and discounts through national and community programs.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.