Remote Bilingual Customer Service Representative

1. About Our Client:The organization specializes in delivering mission-critical services and solutions for large Fortune 100 companies and over 500 government entities. It focuses on supporting clients and millions of individuals who depend on these services, emphasizing impactful outcomes through its dedicated workforce.2. About the Opportunity:The Remote Bilingual Healthcare Customer Service Representative supports members by handling inquiries related to healthcare benefits, including Medicare plan enrollment, disenrollment, and claims processing. This role is essential in providing clear communication and assistance to members, directly contributing to customer satisfaction and the efficient operation of healthcare support services.3. Responsibilities:• Answer inbound calls regarding healthcare benefits.• Assist members with Medicare plan enrollment and disenrollment.• Process claims related to healthcare plans.• Manage a consistent volume of customer calls while navigating multiple systems.• Provide accurate information and resolve customer inquiries effectively.4. Requirements:• Fluency in English and Spanish.• Excellent communication and problem-solving skills.• Successful completion of customer service assessment and typing test.• Proficiency with keyboarding and software applications.• Ability to multitask effectively.• High school diploma, GED, or college degree.• Completion of a mandatory paid training program (approximately 9 weeks).• Ability to maintain attendance during the entire training period.• Successful background check.• Reliable home internet connection with specified speed and hardwired Ethernet.• Quiet, distraction-free workspace.5. Pay Range and Compensation Package:• Starting pay is $13.67 per hour.• Training is paid.• This position may be eligible for bonuses or incentives based on business needs.• Health benefits including medical, dental, and vision are available from the first day of employment.• Paid time off accrues after 180 days of employment.6. Benefits & Perks:• Health benefits: medical, dental, and vision coverage starting on the first day.• Paid training period.• Paid time off accrued after six months.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.