Technical Support Lead(with SRE and AI tools exp) (Remote)

Role : Technical Support LeadLocation : RemoteDuration: 6+ monthsJob Description: We are seeking an experienced AI Operations, Observability, Automation & AI OperationOrchestrator to join our Platform Engineering team. In this highly cross-functional role, youwill be responsible for ensuring the reliability, scalability, observability, and operationalexcellence of Aisera's Agentic AI platform in production enterprise environments.You will architect and operate the infrastructure that enables Aisera's AI agents to performreliably at scale — monitoring model behavior, automating operational runbooks, andorchestrating multi-agent workflows across complex enterprise ecosystems. This is a rareopportunity to build foundational AI Ops capabilities at the intersection of enterprise AI,agentic automation, and large-scale production systems. Core Technologies / Skills (Must Have):• Monitoring & APM: Azure Monitor, Application Insights, Log Analytics.• Tracing/Telemetry: OpenTelemetry SDK integration.• Metrics & Dashboards: Prometheus, Grafana, DataDog, Logic Monitor andSolarWinds Observability• Log Platforms: ELK Stack (or equivalent log management platforms).• IaC: Terraform, ARM templates, or Bicep.• CI/CD: Azure DevOps and CI/CD pipelines.• Scripting: PowerShell and Bash. Key Responsibilities:• Implement and maintain observability capabilities across environments(monitoring, logging, tracing).• Deploy and configure monitoring/logging/tracing tools and integrations.• Implement correlation/trace context propagation patterns across services andintegration points.• Build and maintain dashboards for real-time system health visibility.• Configure alerting rules, routing, and escalation workflows aligned to operationalneeds.• Automate telemetry pipelines including log aggregation, retention, and archivalpolicies.• Support incident response with rapid diagnostics, troubleshooting, and root causeanalysis.• Ensure observability and operational coverage during migrations/refactoringactivities.• Maintain runbooks and operational documentation to improve repeatability andresponse time.• Optimize observability costs and data storage through smart sampling, retention,and governance. Required Experience (Must Have):• 5+ years of experience in SRE, DevOps, or Platform Engineering roles.• Strong hands-on experience implementing observability tooling and practices.• Experience with infrastructure-as-code and automation.• Proven incident management and troubleshooting skills for production systems.• Experience supporting enterprise applications in production environments.