Service Desk Technician

Position Summary The Service Desk Technician provides first-level technical support to internal users, troubleshooting hardware, software, and access issues while delivering excellent customer service. This is a full-time hybrid/remote position open to candidates located within the U.S. Key Responsibilities Serve as the first point of contact for IT support requests via phone, email, and ticketing system. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications. Document incidents, requests, and resolutions accurately in the service desk system. Escalate complex issues to senior team members or specialized IT teams as needed. Support user account management, including password resets and access provisioning. Required Qualifications 1–3 years of experience in an IT support or service desk role. Working knowledge of Windows OS, Microsoft 365, and basic networking concepts. Strong customer service and communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Preferred Qualifications Experience with ticketing systems and remote support tools. Basic knowledge of Active Directory. IT certifications such as CompTIA A+.