BDC Representative (Sales)

Location: Port Charlotte, FL (Onsite) | Type: Full Time | Compensation: Hourly Base + Uncapped Performance Bonuses (Earn up to $75,000 annually)Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!We are a fast-paced, customer focused dealership built on strong core values, looking for a motivated team and energetic BDC Representative to join our team. As a BDC Sales Representative, you will be the first point of contact for our customers – handling all inbound and outbound communication, setting appointments, and helping drive business to our sales team while delivering a professional and positive experience.For immediate consideration, please email brittany.chavez@normreeves.com. Schedule: Must have full availability including Friday's and Saturday's. Sunday's are on rotation! Hours are 8:30 AM - 5:00 PM and 11:30 AM - 8:00 PM.Core ResponsibilitiesRespond to internet leads, calls, emails, and texts quicklyMake outbound follow up calls, emails, and texts efficientlyAbility to handle objections and stay persistentSet, confirm, and track appointments with urgency and accuracyMine the database and manage the customer relationsCommit to the dealerships proven process and daily workflow to drive resultsWork with the sales team to ensure smooth customer experienceServe as a customer and dealership advocate, delivering a positive experience supporting business goals and cultureBasic RequirementsSales, customer service, or call center experience preferred Strong communication skillsBasic knowledge on Microsoft officeAbility to multitask in fast-paced environmentAbility to thrive in a healthy, competitive, performance-driven environmentPositive, driven attitudeBenefits & Employee Perks (Full-Time Employees)Medical, Dental, Vision, and Complimentary Life Insurance 401k Matching and FSA Tuition Reimbursement Paid Time Off (accrues) Supplemental Insurance (Hospital, Accident, Critical Illness) Discounts on Vehicles, Services, and Parts Tips For a Successful Application & Interview ProcessBring Your Best Resume – Upload your most recent version so we can see all you've accomplished Transitioning from Another Industry? – A cover letter helps! Use it to highlight transferable skills that make you a great fit Dress to Impress – First impressions count. Dress professionally and bring your authentic self Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key